Warranties
Some items may have a manufacturer's warranty.If so, details of this will be outlined on the item details page and/or a written warranty will be included within the product packaging.
Returns
Inform us in writing, by email, fax or letter of your wish to cancel the order within 7 working days from the day after you receive delivery of the goods.
Please provide your contact details, proof of purchase, state the reason(s) for return, and whether you would like to arrange a refund, exchange or credit note as appropriate.
We will then contact you to mutually agree a resolution.
Please do not return goods without contacting us first.
Return the goods to us within 7 working days, complete with the original packaging and a copy of the delivery note, to McParlands, 36-44 Monaghan Street, Newry, Co. Down, N. Ireland, BT35 6AA.
Take reasonable care of the goods and repackage them for a safe return. Please note that you must pay for the return postage costs, unless the goods are faulty or we delivered them to you in error.
Please return the parcel by the same/most similar method by which it was delivered to you, and ensure you have proof of postage from the Post Office.
If you have not returned the goods within 21 days we will arrange recovery of the goods and you will be charged the direct costs of doing so.
If you have not yet received delivery of your order and wish to cancel, McParlands will offer you a full refund as soon as possible and within a maximum of 30 days after the date of cancellation.
However if your order is already in transit, you will still have to accept delivery of the goods and return them at your own cost, by following the returns procedure above.