Returns policy

Return policy details

All items returned for refund or replacement must be returned within 28 days from receipt! All goods that are returned must be accompanied with proof of purchase and a note telling us what action you want us to take, all items returned without a note will be credited to your account at Teddybearland and you will be able to use this credit to re purchase goods to this value on our store by telephoning customer services, emailing or via live chat. We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost, For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed for postage is recommended in case of loss.

All returned goods must be returned in their original packaging with all tags in place in the original unused condition. Costumes, Goggles or Swimming Accessories that have been worn or used in a pool cannot be returned for exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsellable if returned!

It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded.

Faulty Goods: Goods returned as faulty should be returned to our returns department, this product will be assessed by the returns department in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be issued if requested. If the item is faulty then you will receive a refund and compensation for your postage (Standard Parcel Charge costs Only). Wrong items received: Goods returned as wrong items received should be returned to our returns department, on receipt of the item we will be replaced them with the correct item or if previously requested a refund will be given. You will receive a refund also for postage as per our shipping cost of sending this item, to compensate you for your return postage You can check this refund amount, by adding the incorrect item to the shopping cart on the site and entering your country and postcode for a shipping quote!

Returns Address
Teddybearland LTD,
Unit 1,
Plum Lane,
Dunwear,
Bridgwater Somerset,
TA6 5HL,
United Kingdom

Replacement items will be despatched free of charge to UK addresses for the first return, further returns on the same order will incur a £2 postage charge, if the return is from an international customer, a re charge will be applied to cover the replacement items international or European signed for postage. Unless the replacement, is due to an error in shipping by ProSwimwear, we will cover the additional postage. When items are returned without prior consent outside the 28 days warranty period, ProSwimwear reserve the right to deduct 10% of the item as a restocking charge for the return as long as the item/items are in a sellable condition and with all tags and packaging intact. If the item being returned has been discontinued by the manufacturer or ProSwimwear, then ProSwimwear can either refuse the return or charge up to a 50% restocking charge, based on the current saleability of the return.