Your item(s) will be professionally and carefully packed and dispatched, with most of our orders dispatched the very same day if payment has cleared before 12pm!
Orders inside the United Kingdom
We offer a 48hr tracked service as standard. Orders can be sent Express with guaranteed Next Day delivery for a small fee of £4.99. Any additional item(s) purchased do not incur an additional fee for either service.
Please note that orders are not processed for shipment on weekends and holidays so any orders received to us after 2pm Friday will not be dispatched until Monday morning (this includes the Express Delivery option where delivery will be guaranteed by Tuesday).
Royal Mail – 48hr tracked
First Item - £0.00
Each Additional Item - £0.00
DPD Next Day – by 6pm
First Item - £4.99
Each Additional Item - £0.00
Orders outside of the United Kingdom - International Orders
All of our International orders are Tracked. You will be sent an email after purchase with your tracking number and details on how to view where your order is during its journey to you.
Delivery times for International orders can vary between countries, however, we recommend that you allow 2-3 weeks for delivery although most items are received well within this time frame.
Please refer to the Postage & Payments tab within the listing for prices to each country. All prices are based on weight so if you are purchasing more than one item then please contact us to see if we can combine item(s) for a postage discount.
After completing a Buy It Now purchase, please check out following the eBay links as this will update our system with your address and payment details.
Your order will normally be posted within 1 to 2 business days after confirmation and verification of your payment information.
Orders are not usually processed for shipment on weekends and holidays.
We accept the following payment methods:
- PayPal
- Cheque
- Postal Order
Payment must be received within 7 days of purchase. Any items still unpaid after 7 days will automatically generate an Unpaid Item Case by eBay.
If you wish to pay by Cheque or Postal Order then please send payable to: Taylor Shoes (NW) Ltd. Please send to:
Footwear Studio
121-125 Newchurch Rd
Stacksteads
Lancashire
OL13 0DH
Please note: Items will only be dispatched after funds have cleared in our bank account.
We hope that your shoes will be perfect for you!
However, if you find that that they are not suitable for any reason then please return them to us within 14days of receipt for a full refund or an exchange.
We kindly ask that you return them unworn with both the item and their original packaging (i.e. a shoe box if applicable) in the same condition in which you received them.
Please note that if the shoes are sent to you in a shoe box then any deliberate damage to the box i.e. taping around the edges to use as outer packing, will incur a deduction from any refund.
We recommend that you use a Tracked or Recorded service to return the parcel as Ebay’s Standard Returns Policy requires all parcels to be sent recorded and any returned goods are the responsibility of the Buyer until they have reached us.
Please include your details with the parcel: name, ebay id, and the reason for returning the item/s.
Please send them back to:
Footwear Studio
121-125 Newchurch Road
Stacksteads
Lancashire
OL13 0DH
We try our utmost to ensure that the condition of all of our products meets the highest possible standards.
However, if you have received a faulty item or the item has been incorrectly dispatched by us (i.e. different size sent to what has been ordered) then please return the item(s) to us within 30days of dispatch in an unworn condition for a full item refund.
Please can you contact us through Ebay first so that we know to expect the return.
We will also refund the return postage costs, however, only if sent by MyHermes (www.myhermes.co.uk) to a value of £4.20.
If you would prefer to use an alternative courier then please note that we will only reimburse to the value of £4.20.
If you believe that we have mistakenly sent you the wrong size/item then please can you check your original order, including the UK size, prior to contacting us.
We are only able to reimburse postage costs where there is a clear manufacturer’s fault or we have sent your order incorrectly and the item(s) are returned to us within 30days of dispatch.
Please note that incorrect fitting is not classed as a fault. If you would like us to check the measurements of an item before it is sent then please don’t hesitate to contact us through Ebay.
We're really sorry, but we are unable to take back used goods which are unsuitable or don't fit.
This is in addition to, and does not affect, your consumer rights.
If you have a query regarding Returns, Payment or Delivery and you haven’t already done so, then please see the relevant sections for further information.
For any other queries, including measurements of individual items, then please don’t hesitate to contact us using the “Ask the seller a Question” link at the top of the page.
We operate during normal office hours but will try to respond to you as soon as we can outside of these times.
