Dispatch & Delivery

We dispatch Monday – Friday, all orders placed by 12:00 noon will be dispatched the same day, most orders placed after 12:00 noon will be dispatched the following business day. By default we will ship your order to your PayPal address. When your item is dispatched you will receive an email notification.

If you need your item fast we offer Next Day Delivery in UK (Monday – Saturday) and Express Delivery for EU & Rest of World (Monday – Friday). Please note, the orders must be placed before 12:00 noon to be received next day.

Delivery Timeframes

Standard Delivery

UK – 1 to 3 business days of dispatch

EU - 3 to 7 business days of dispatch

Rest of World - 5 to 10 business days of dispatch

Next Day (UK) & Express Delivery (outside UK)

UK – 1 business day

EU – 1 to 2 business days

Rest of World – up to 3 business days

International Customers: Please note once your parcel is received in your country, then your countries postal service procedures will apply. Any additional costs for customs clearance must be paid by the recipient. For more detailed information please contact your local customs office.

Combined Postage

Pay £0.99 (UK only) P&P for each additional eligible item you buy from Glamour Empire when you use the basket to make your purchase.

Pay £2.99 (outside UK) P&P for each additional eligible item you buy from Glamour Empire when you use the basket to make your purchase.

In order to have the postage costs combined, please put all your items into the shopping basket and then proceed to the checkout - you should see combined postage when checking out.

In case you do not have "Add to basket" option available, then you will be charged full amount for the postage on each item and we will refund you combined postage discount by PayPal shortly after your parcel is dispatched.

Next Day Delivery (incl. Saturday) & Express Delivery

Next Day Delivery is available for UK customers and for purchases made by 12:00 noon from Monday to Saturday. Please note that all Next Day Delivery orders placed after 12:00 noon on Saturday will not be delivered until the following Tuesday.

Express Delivery is available for International Customers.

Next Day & Express Delivery Timeframes

UK – 1 business day

EU – 1 to 2 business days

Rest of World – up to 3 business days.

Returns

We guarantee hassle free returns.

If you wish to return an item to us please do so within 30 days of receipt as long as the product is not worn/used with all tags attached. Please send us a message through your buyer account telling us you wish to return an item, we will then send you a message with all the relevant information you will need. All items must be returned to us in the original condition with original packaging, suitable for re–sale.

Once we receive your items back we will refund excluding the original delivery charge. The cost of returning an item to us is your responsibility. Your refund will be processed within 5 working days from the delivery of the item.

We do advise you to send your parcel to us using a tracking service i.e. 1st Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel. Please return all items to Glamour Empire Ltd, Access Self Storage, Unit 2006, Isleworth, Middlesex TW7 4EY, United Kingdom.

If you are sending parcel from outside UK please make sure to put a clear sign “RETURNED GOODS” on the parcel.

14 DAYS COOLING OFF PERIOD (EU ONLY) Under the UK distance selling regulations, you as a customer have 14 working days from the day you receive your items to cancel the contract for your order with us.

INCORRECT, DAMAGED OR FAULTY ITEMS

Once you receive your order if any of the items are incorrect, damaged or faulty, please contact us through your account and we will provide you with a free returns label.

EXCHANGES We are happy to exchange a product for a different size, colour or product for FREE (UK only). Simply post the item back to us within 14 days of the payment date (the product cannot be worn/used, all tags must be attached). For all other countries we will request an additional postage cost to send out your exchange and this will be the same amount as the original postage amount charged, the cost of returning the item to us is your responsibility.

MEASUREMENTS

 

How to measure

To choose the correct size for you, measure your body as follows: