New Balance classic retro running navy blue & grey trainers ML 574 NN

Classic Retro Style New Balance 574 ENCAP® midsole technology provides support and maximum durability

For the majority of our UK dispatches we offer either:

- Royal Mail 48 Tracked Signed For Delivery(delivery within the UK should be within 3 business days of dispatch, according to Royal Mail guidance but can occasionally take longer)

All items are dispatched within 24 hours of purchase, Monday to Friday via Royal Mail excluding bank holidays, Christmas and any other UK public holiday during which the Royal Mail does not operate its collection service.

Within the UK, your order may be delivered to your chosen delivery address by Royal Mail at anytime between 7am and 9pm and a signature will be required upon receipt. If you are not available to take delivery of your parcel, Royal Mail will leave a calling card explaining how and where you can collect it.

We dispatch to any destination worldwide; please check the delivery charge applicable to your country before buying.

The vast majority of items dispatched arrive at their intended destination within a reasonable time frame. If however your item has not arrived, please follow the below guidance:

For UK based customers:

Please allow some additional working days for the delivery to be made as Royal Mail does not commit to a specified delivery time unless you opt for the Next Day Guaranteed Service at additional cost (they target 3 business days but it can take longer).

If the item is still not received within a reasonable time period, please contact us to obtain a tracking number for your shipment and track the item online via the Royal Mail website. Please also contact your local Royal Mail depot office.

In the rare instances where items cannot be immediately located by Royal Mail, they will only allow the investigation procedure to commence once 15 working days have passed since the dispatch date. We will initiate an investigation on your behalf with Royal Mail immediately following their 15 day imposed limit should such a situation arise. The Royal Mail investigation may take some time to resolve.

If following the above steps, the package is not received, please contact us again so that we can help resolve the matter.

For international customers:

If your parcel has not arrived within a reasonable time frame, please contact us for the item tracking number.

If you live in Europe, the best way to track your parcel is to check the GLS website (www.gls-group.eu)or their local office for updates on your delivery as they will very likely be holding your parcel or know where it is.

For all other countries, please contact your country's national postal service provider. You can also track the parcel on the UK's Royal Mail website (www.royalmail.com) using your item tracking number.

In rare cases, parcels can also be held by the Customs services of your country.

If your parcel does not then arrive within a reasonable timeframe please contact us and we will help to investigate further. Such delays, whilst rare, can on occasion take time to resolve and are beyond our control.

We do not take responsibility for any customs duties or taxes that might be applied to the goods upon entry to foreign countries. VAT is not included in our prices for customers outside EU.

We aim to offer our customers 100% satisfaction guaranteed. If for any reason you are not happy with your purchase, please let us know via email. You can return your item in its original unworn condition and packaging within 14 days of receipt and we will arrange for a refund or a replacement.

Please note that in the interests of hygiene, items such as underwear, swimwear bottoms, socks and other personal items cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, any such items must be returned at the buyer's expense (unless you have received an incorrect or faulty item) in their original condition, which includes tags and any packaging. For example, trainers are to be returned along with the original box, tags, any spare laces, paper wrapping etc. All goods will be inspected upon return before a refund or exchange is issued.

The goods are the buyer's responsibility until they arrive at our returns address (see below). Please therefore ensure you package your returned itemsuitably in order to prevent / minimisedamage to the item(s) or box(es).w4footwear is not responsible for any items that are returned to us in error.

We strongly recommend using a postal service that insures you for the value of the goods you are returning or obtain proof of posting and choose signed for delivery as we cannot be held responsible for returned goods that fail to arrive at our returns address.

Our returns address is:

Cantium Clothing Ltd
Unit 8 Invicta Way
Manston Park
Ramsgate
CT12 5FD
United Kingdom

(Please note this address is strictly for returns, all goods are dispatched from our warehouse at a separate nearby location)

w4footwear is a London based company specialising in sports footwear and fashion.

We are committed to delivering the most desirable and recent models from the best brands at exceptional prices.

All our products are 100% authentic, brand new and in the original boxes and packaging. Providing excellent customer service to our clients is at the center of our business.

Our feedback speaks for itself, so you can buy with confidence!