Delivery
Shipping Policy
Please be aware that our products are often shipped from different locations. If you order two different items they may arrive in separate shipments.
Australian Direct is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. Re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to Australian Direct due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours. Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery. It is of the utmost importance that we are provided with a contact telephone number for delivery purposes.
Delivery Destinations
Shipping costs are influenced by the size and weight of the product and your location. For some extremely remote locations Australian Direct reserve the right to charge additional shipping fees depending on customers location. On the rare occasion that this may occur, we will contact you directly and you will have the option to pay the additional shipping or cancel your transaction.
If you live in a Rural Area,N.T, W.A or Tasmania delays can occur due to a variety of factors out of our control please try to understand this.
Shipping Times
Items are generally dispatched within 2-3 business days after payment is cleared, unless otherwise notified. The usual delivery time once your order has been shipped is 3-7 days to most metropolitan areas but has taken up to two weeks for regional areas. Once an order is shipped any tracking information is usually provided via email. It is the Buyers responsibility to provide a correct delivery address, and ensure someone is available to accept delivery, Re-Deliveries will not be provided.
Please call us if you have any special needs. Items are not for pick-up except for special cases please call us if you have an inquiry on pick-ups.
More Questions?
Or Email sales@australiandirect.com.au
Returns
100% Satisfaction Guaranteed
If you are not completely satisfied with this product call us within 7 days of delivery and we will collect the unit from you free of charge and refund you 100% of your money. Of course the unit must be in as new condition and in original packaging.
Damaged Items
All items that leave our warehouse are adequately packed and sent in good working condition. However, if you receive an item that has been damaged in transit, you must promptly advise Australian Direct 4WD outdoor within 72 hours of receipt. We will assess the damage and most times will send out a replacement item straight away.
Exchanges
We offer a no-hassel exchange policy! If you would like to exchange your item after you have purchased it, please contact us. Item must be returned in as new condition and in original packaging. Buyer is responsible for freight cost to return item to us. Any credit will be issued as a refund or can be used as store credit. If there is a balance, we accept payment over the phone, PayPal, or bank deposit to pay the balance.
Returns
We do our best to explain each of our products entirely. If you feel we have mis-represented any of our items in any way, please call us to work out a resolution. If we have listed an item incorrectly, we will arrange for the item to be returned and provide you with a 100% refund.
If you purchased the item in error, the item must be returned to us in as new condition and in original packaging. Once the item has been received at our warehouse, we will refund you minus any shipping costs.
Warranty
Our products all come with a Manufacturer Warranty.
Please contact us in the case of any warranty issue and we will provide contact details of the manufactuer for warranty. Buyers must contact manufacturer of the item for all warranty or service within the warranty period.
Shipping and handling charges are not refundable. All warranties are covered by Australian Manufacturer.