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SHIPPING RETURNS PAYMENT


Please note that we have integrated our online store with our European warehouse inventory which means you now have the entire Cipo & Baxx fashion range to choose from. This also means that stock will take a little longer to distribute as it's coming from Europe for us to dispatch to you. Please allow approximately 14 business days for delivery on average. Because of these delays we no longer offer Express Postage for local or international orders. We Deliver using Australia Post.
Please allow for delays over extended holiday periods as we too are on holidays.

Shipments within Australia are sent via Australia Post with tracking and signature on delivery.
You can track your order within a few hours of shipment at www.auspost.com.au/track.
You will find the tracking number in your eBay "purchases" section.
International buyers – please note: Import duties, taxes, and charges aren’t included in the item price or postage cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

You may be entitled to a store credit, provided you return the item to us within 14 Days of your order being dispatched.

The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. This includes the return of the original packaging including labels and tags still being attached. If the returned item is in a noticeably used Condition, then a credit may not be offered. Clothing and footwear items may not be returned if they have been worn, or if any tags have been removed. Return postage of goods to us or re-delivery for exchanges on goods will be at your expense. We will issue you a Credit to the value of the item, once the item is returned and examined. We DO NOT hold stock on Exchanges. "Credit" allows you to purchase something different all together, after having viewed your original purchase. Once we have received your returned item or the Credit refund has been approved according to your issue, we will then send You either notification of receipt of your item and/or an email issuing you a Credit Refund. The type of Refund will be based on previous discussions, as to the type of problem. You will receive a credit of the purchase price which you can then use on a future purchase/s. If you have not Received your Refund after your approval notification, within 2 working days, Please contact our Customer Service dept via our contact us page and you will Certainly be looked after. Elective exchanges (where you decide you would like To return an item to us) must be advised to our customer service team via our Contact us page within 7 days or receipt of goods. You must also notify us within 14 calendar days from the date of your product being dispatched from our Warehouse of any damage or faults. After this time period your product/s normal Warranty applies. All shipments are fully insured by CIPO & BAXX (Australia). If you have received an item that is damaged please contact us via the contact us Page and advise us of the nature and extent of the damage. Please also advise Us of your name, contact number and order number.

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ABOUT OUR COMPANY

Cipo & Baxx Jeans (Australia) -Designer Jeans for men and women.

Cipo & Baxx Jeans are Designed and manufactured in Europe with hi-tech German machinery using world renowned Turkish denim. The Cipo & Baxx brand has proven to be one of the world?s fastest growing exclusive denim labels manufacturing  Jeans, T-Shirts, Tops, Jackets and shoes.