Important! Do you know how our NON-FACTORY warranty works?
If there's a manufacturer defect within the first year of having your device, don't bring it to the manufacturer! Instead, send it to us, and we'll send you a new one for free. (This is in addition to the 30-day return and exchange policy.)
The Reason: Our business model is based on buying from bulk liquidation lots to provide customers with discounted and discontinued devices. And brands will not honor their warranty if the device is sold from an outside seller.
Why It's Better: We offer the same warranty offered by the manufacturer itself, so you'll just have the added bonus of more personalized and faster customer service. Talk about a win-win!
HOWEVER! Warranty and exchanges are VOID when…
• The device has been destructed by liquid.
• Alterations to the hardware or software are made.
• Evidence of physical damage is present.
This device is also NOT waterproof, it is "water resistant." Submersion in water will lead to permanent damage.
Please contact us with any questions or clarifications. We'd love to help!