Shipping
UNLESS OTHERWISE STATED ITEMS ARE SENT VIA ROYAL MAIL 2ND CLASS. RECORDED & SPECIAL DELIVERY ARE AVAILABLE, PLEASE CONTACT US FOR A QUOTE
ITEMS RETURNED TO US BY ROYAL MAIL WILL BE RE-DESPATCHED FREE OF CHARGE IF WE ARE FOUND TO BE AT FAULT (eg WRONG ADDRESS ENTERED). IF WE ARE NOT AT FAULT FOR ANY REASON THE ITEMS WILL BE RE-DESPATCHED ONLY WHEN PAYMENT FOR THE FULL POSTAGE PRICE HAS BEEN RECEIVED TOGETHER WITH A £1.00 ADMIN FEE. POSTAL INSURANCE DOES NOT COVER NON-DELIVERY IF THE ROYAL MAIL WERE UNABLE TO DELIVER DUE TO REASONS BEYOND THEIR CONTROL (eg NO-ONE HOME)
Sometimes Royal Mail can create delays with deliveries this should not reflect on our company as we operate a fast and efficient dispatch service.
'Same Day Dispatch' On orders received before 3.30pm on business working days.
Payment
PAYMENT BY PAYPAL OR CREDIT CARD BY CALLING 0118 9713500
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
