We ship out orders within 48 hour of cleared payment, Monday to Friday

Typical shipping time for US customers is about 3-5 business days. 5-10 business days for foreign customers. Business days does not include holiday or weekends. Typical shipping time is only an estimate, we cannot guarantee the actual time of delivery.

We currently only ship to the following countries via register mail: Italy, South Africa . Additional registered fee of $11.50 per shippment is REQUIRED.

We reserve the right to assess register mail fee or cancel orders for purchases from high risk nations ( Nigeria, Romaina, philippines, Malaysia.....)

We guarantee every item you buy to be free of defects in material and workmanship. If you are not completely satisfied with any product that you have purchased from us, please return the item within 7 days in the same condition you have received for replacement or refund.

100% MONEY BACK GUARANTEED on unopen items. No restocking fee or processing fee of any kind.( International Shipping and handling fee is non refundable )

All opened items will be subject to a 20% restocking fee or $5 minimum, whichever is greater. Item condition will be check before refund is processed.( International Shipping and handling fee is non refundable )

Please contact us before sending in your return. It will make your return process much faster and easier.

We reserves the right to refuse any return that:
1. shows sign of usage on the returning item
2. Item Damaged by Buyer due to misuse or accident

All return merchandise must be carefully packed to avoid any lost or damages during the shipping process

Question or Concern? Please feel free to contact us via ebay message system or email us at: at anytime.

We reply to all of the questions and inquiry on Monday - friday within 48 hours of receipt to your ebay registered email address in the order it was received.

Please include the ebay auction number or order number with your question or inquiry for faster responses.

When you are contacting us via eBay's messageing system, please DO NOT HIDE YOUR EMAIL ADDRESS when you are sending the message. Any inquiry without an return email address will be ask to resend the message with a valid email address before the question is answered.

To make sure your email's spam blocker does not block our responses, please add our email address to your emails trusted sender list / safe sender list.

If you have emailed us or contacted us via ebay message and have not received a response within 48 hours of your original message. Please check your ebay registered email address and make sure you have most current and valid email address on file. Sometimes email spam filter will block our email responses, please make sure to check your spam folder or bulk mail folder for any missing messages.

Created by Venus Veil © 2008