Payment
We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. Payment is expected within 5 days of purchase.
Delivery
FREE Shipping
We provide free shipping on all orders via Korea Post Economy Shipping Service, which takes approx. 10~25 business days. (Excludes weekends and holidays.)
Tracking Number ($2.50)
We ship your item via Korea Post Standard Shipping Service, it takes same day as ecnomy shipping, but includes tracking number. You will receive a tracking number via e-mail when your order is shipped. Tracking information is available at http://service.epost.go.kr/iservice/ems/ems_eng.jsp (Please choose "International Registered Item" from the "Tracking type" drop down menu box if your tracking # starts with R or C, and choose "EMS" if it starts with an'E'). Tracking from the link above stops at Incheon, and further tracking information after the package leaves South Korea can be checked at your country's postal website, such as usps.com for US residents or auspost.com.au for Australia.
Express Shipping ($22.00)
We ship your item via Korea Post Express Mail Servicet (EMS), which takes approx. 3~5 business days.(Excludes weekends and holidays.)
All International orders are subject to Customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped and payment is the responsibility of the customer, not Cosmetic Love. Some packages may be delayed as much as 4~5 weeks, depending on Customs. Signature may be required upon delivery. Cosmetic Love reserves the right to cancel any International order. Shipping charges, taxes, and other country's fees are non-refundable.
Packaging
We understand that international delivery can be risky as the parcel should get through long distance. In order to prevent potential damage in transit, we pack each item very carefully using bubble wrap and cargo box.
Return
You may return any unopened merchandise for a full refund or exchange. We accept returns anytime within 30 days period, but we regret that we are unable to refund your original shipping charges unless the return was a result of our error.
If your package is returned to us marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge the resending shipping cost.
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