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Vandue
 
 
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Deep Tea Diver Loose Tea Strainer
Retail Price - $25.00
Plunge head first into the day with this playful tea strainer! The Deep Tea Diver is based on the classic suit for diving known as the Meoguri, which relies on a single string from its oxygen tank to explore the deep blue sea. Made of 100% LSR Platinum Silicone (the same safe stuff used for baby bottles) and can be disinfected in boiling water. Because tea strainers use loose tea, they are the eco-minded way to brew since they do away with wasteful individual tea bags. Divers brew it deeper!

Image shown may be a stock image. The first paragraph of the product description above will explain the condition of this product. This item is New.

 
 
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IMPORTANT NOTES:

We recommend that all customers use eBay checkout!

The three (3) important emails you will receive from Vandue through eBay Messages:
  1. "Winning Bidder/Purchase Confirmation and Checkout Link" email
  2. "Payment Received Confirmation" email
  3. "Item Shipped Notice & Tracking #" email
Pay now using eBay checkout!:
Beginning in May 2011, all eBay buyers are required to pay for eBay purchases through eBay checkout. You will be able to use Paypal or any major credit card. Order Combining:
Most all our items listed on eBay are offered with FREE Super Saver Shipping within the lower 48 US States. For orders shipping to Alaska, Hawaii and anywhere outside the continental US, an automatic 15% discount off the shipping total will apply to purchases of 2 or more items and will be reflected in the shipping rate. Credit Cards:

We accept Visa, MasterCard, American Express and Discover credit card payments through eBay checkout.

PayPal:

Our goal is to make checkout even easier for you! That's why we are proud to offer PayPal as an option within eBay checkout. PayPal Checkout allows you to save time and effort by using the confirmed shipping and billing information you have stored with PayPal. Just click the PayPal option during eBay checkout!!

Please be careful of the funding source that you select when making a PayPal payment. A PayPal e-check is the electronic equivalent of a personal check. Orders paid for with a PayPal e-check will be held until PayPal provides notification that your funds have cleared. This usually requires 3-4 business days from the date payment is initiated.

Sales Tax:
State law requires that we charge 7.75% sales tax on all orders shipped to California. Payment Terms:
All items must be paid for within 7 days of the end of the listing. If you are bidding on multiple items and need more than 7 days to complete payment, please be sure to contact us. If an item remains unpaid for 10 days, we will begin the Unpaid Item process with eBay to recoup our eBay fees and will, ultimately, release the product back into our inventory for re-sale. Legal Disclaimer:
NOTICE! There are some inherent risks involved in using any product purchased from this auction including but not limited to serious physical injury and possible death. Some products we sell may be intended for experienced adults over 18 years of age. We will not be held liable under any circumstance for incidental or consequential loss, damage or injury due directly or indirectly to the use of this product including any malfunction from negligence or defect. The seller makes no claims as to the suitability of this product for any specific purpose or use. Buyer understands that the use of the product can cause possible injury or death to themselves or others. The Buyer holds our company and its agents and affiliates harmless from any liability arising out of or relating to the use or ownership of this product. Buyer fully accepts responsibility and releases the seller for any and all personal injuries, fatal injuries, costs and other damages incurred as a result of the Buyer or anyone else's operation of this item. Once buyer submits payment this will serve as purchaser agreement to releasing seller of any and all responsibilities of item such as stated above. By placing a bid, you acknowledge that you have read, understood, and agree to the terms and conditions of this Agreement and you represent that you are of legal age (age 18 or older) to enter this Agreement and become bound by its terms. Please note that may not be applicable to certain items we sell and serves as a release of liability for applicable purchases.
 
Domestic Shipping
Free Super Saver Shipping (4-10 Business Days)
Continental US Only. Smaller Items Ship via USPS.
$0.00 - FREE SHIPPING!
Rush Shipping (2-5 Business Days)
Continental US Only. Smaller Items Ship via USPS.
$4.99
Expedited Shipping(1-3 Business Days)
Continental United States Only.
$19.99
AK/HI/PR/GU/APO/FPO + US Territories (2-11 Business Days)
Ships via USPS or UPS. May be longer than 11 days for APO/FPO.
$0.25
UPS Next Day or 2-day
Continental United States Only.
CALL or EMAIL for quote.
Call 866.768.1615 or use us the Ask Seller a Question link.
Order Processing:
We process and ship orders every business day, Monday through Friday, from our main distribution location in San Diego, CA. We do not ship on Saturdays, Sundays or National holidays. Orders received (checkout and payment completed) by 12:00pm PST are usually shipped the same business day except for those shipping via the US Postal Service. US Postal shipments are picked up at random times thus we cannot guarantee a USPS shipment ships out the same day that you complete your purchase. Order Combining:
We offer combined shipping however since most of our items offer Free Super Saver Shipping, there will be no discount on the shipping. If you plan to purchase more than one item and are using an expedited shipping method then an automatic 15% discount will apply to your shipping total of 2 or more items purchased within 7 days of each other. Continental United States:
UPS Ground and UPS Surepost are our standard shipping methods within the Continental U.S. UPS Ground and Surepost require 1 to 6 business days to arrive after leaving our facility and is fully trackable in route. We cannot ship to PO Boxes; so please be sure to provide us with a physical shipping address.

For specific smaller items we do offer US Postal Service First Class, Parcel Post and Priority Mail for shipments within the Continental U.S. We will issue the delivery confirmation number to you via email if your order is shipped by USPS. Please note that this is not a tracking number and will not show where your parcel is located. It will only update when the parcel is delivered to your door.

We also offer expedited shipping options including UPS Next Day Air, and 2 Day Air. Please call us at 866.768.1615 or email us through the "Ask Seller a Question" link to inquire about 1 and 2 day air rates. We do offer online calculated rates for 1-3 day expedited shipping. Delivery time is not guaranteed but you will receive your order within 3 business days after it ships using this option. Alaska, Hawaii and Puerto Rico:
US Postal Service Priority Mail, Parcel Post and First Class Mail is our standard shipping method to AK, HI and PR. Larger parcels may ship by UPS Ground. We also offer UPS Standard Overnight, Priority Overnight and 2 Day services, if available to your zip code. USPS Mail typically takes 5-14 days to arrive to you and is not trackable. Delivery confirmation is included on all USPS shipments and is included in your charge. Click on the Domestic Shipping tab to see the shipping rates for these areas. APO/FPO Addresses and US Protectorates/Territories:
We ship to APO/FPO addresses via US Postal Service Priority Mail and First Class Mail. Delivery time varies widely from 5-30 days; although most items arrive in less than 2 weeks. Click on the Domestic Shipping tab to see the shipping rates for these areas. Days in Transit:
Days in transit for UPS Home Delivery (residential deliveries) are Tuesday through Saturday only. Sunday, Monday and National holidays are not considered days in transit. Days in transit for UPS Ground and Express (commercial ground deliveries and expedited shipments) are Monday through Friday only. Saturday, Sunday and National holidays are not considered days in transit. Also, the day that your order leaves our facility is not considered a day in transit. For example:

• A UPS 2 Day package shipped on Tuesday will arrive on Thursday
• A UPS 2 Day package shipped on Friday will arrive on the following Tuesday

Days in transit for parcel shipped by USPS can vary from 1-6 business days within the continental U.S.
If you are considering an upgraded service or are just unsure about how long your package will take to arrive, please contact us so that we may assist you to choose the appropriate method.

All of our orders are shipped from our main distribution location in San Diego, CA. To give you a better feel for estimated shipping times, please see the map below:

Domestic Ground Transit Time Map

Tracking Your Package:
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This email is generated at the close of business day and will contain your tracking number (if available) along with a link to the tracking website for your package. Please note that the US Postal Service does not offer package tracking at this time; so USPS shipments will not be trackable. Customer Pickups:
We offer local pickups only for fixed price listings. Any listing that is in the auction style format is ineligible for a local pickup. There are no exceptions. Same day arrangements may be possible. If you would like to pick up at our warehouse please email us after purchasing the item(s) through eBay.
 

We ship virtually anywhere on the planet so long as there is a service to get your order to you. Please remember that while we do everything in our power to get the package to you on time, certain things remain out of our control with international shipping (timeframe, customs delays, size restrictions, etc.). Please keep this in mind when rating our shipping!
 
Puerto Rico, Guam and US Territories (2-11 Business Days)
Ships via USPS or UPS.
$0.25
Canada Shipping (3-7 Business Days)
Buyer is Responsible for Duties, Taxes and Clearance Fees.
Use the eBay Shipping Calculator
International Priority/Express(4-14 Business Days)
Buyer is Responsible for Duties and Taxes.
Use the eBay Shipping Calculator
*Customs delays may add to transit times.

An Important Note for Our International Customers About Shipping Charges:


We want you to know that Vandue is all about providing outstanding values to our customers around the world - and that goes for shipping and handling charges as well! Our goal is to get your order to you as safely, quickly and economically as humanly possible! One of our challenges, however, is something called "Dimensional Weighting", a way that shipping couriers account for oversized parcels. Typically, to most countries we can ship parcels up to 79" (total length plus girth) and some countries have higher limits. Unfortunately, some items are unable to ship to certain countries at an economical price. We will notify you after checkout if your country restricts the size of the parcel into your country.

Please know that between the requirements of "Dimensional Weighting" and the shipping materials we use in order to protect your order en-route, our shipping/handling costs are at the lowest we can possibly make them. We hope you'll bear this reality in mind when you rate us on our shipping/handling costs. We try very hard to earn 5 stars every single time!
Order Processing:
We process and ship orders every business day, Monday through Friday, from our main distribution location in California. We do not ship on Saturdays, Sundays or National holidays. All orders received (checkout and payment completed) by 1:00pm PST are usually shipped the same business day except for those shipping via the US Postal Service. US Postal shipments are picked up typically the next business day after your order is processed. Order Combining:
We offer combined shipping to all international buyers. A flat 15% discount on the total shipping will apply to order of 2 or more items purchased within 7 calendar days of each other. To take advantage of this offer, simply purchase the items you wish to buy and do not complete our checkout until all are purchased. eBay checkout will automatically pull any purchased items together into one easy checkout. Simply click on "My eBay" to see all your pending purchases and eBay checkout will combine all transaction made through our store in to one. Tracking Your Package:
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This email is generated at the close of business day and will contain your tracking number (if available) along with a link to the tracking website for your package. Please note that the US Postal Service does not offer package tracking at this time; so USPS shipments will not be trackable. Canada UPS Ground Shipping:
UPS Ground Shipping is our standard shipping method to all points in Canada for parcels weighing 3 lbs or more. The rates for UPS Ground to Canada will display in the eBay shipping calculator as UPS Standard to Canada. UPS Ground parcels are generally delivered in just 4-10 business days after leaving our facility. UPS Ground is trackable online from the time that it leaves our facility until it arrives on your doorstep. All parcels shipped via UPS Ground into Canada valued at over $20USD will incur import brokerage fees, duties and/or taxes. Please read about these fees below. Shipments sent via USPS to Canada already have brokerage and duties prepaid and will not be subject to any further fees. Brokerage Fees:
International shipments may be subject to import duties and taxes. In some cases, your government may require a brokerage to clear the parcel through customs. You may be responsible for customs duties, taxes and any additional import fees upon delivery. See Customs Duties and Taxes below for details. US Postal Service Parcels:
For most international shipments, we use USPS Priority Mail International and First Class International shipping options. We do not provide actual tracking numbers for these shipments. Delivery times vary by country but for the most part these parcels arrive in 4-14 business days.

Please note that USPS First Class International is a very reliable service for small items under 3 lbs in weight, but it is slow. In our experience, 2-3 weeks is the average transit time for USPS but packages regularly take anywhere from 1 to 5 weeks to arrive after leaving our facility. Customs Duties and Taxes:
Depending on your country’s laws, you may be subject to import duties and taxes on your purchase. Your charge from Vandue includes only the cost of your item(s) and the cost of shipping, and you may be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges nor can we predict accurately what they may be. For an estimate on the approximate duty and brokerage fee you may be billed for orders going to Canada, visit MyBorderPro.com and for an explanation of how importing into Canada works, visit the eBay page HERE. Customs and taxation policies vary widely from country to country; so please contact your local government office if you'd like more information. Shipments sent via USPS to Canada already have brokerage and duties prepaid and will not be subject to any further fees. Commercial Invoices and Declared Values:
All of our international shipments include a commercial invoice. We represent all of our products as merchandise and the declared value for each item will be the exact price that you paid for it. We cannot, under any circumstances, lower the declared value or mark the package as anything but merchandise. We also note shipping charges on the commercial invoice as required by the carrier. We do not include the shipping charges in the value of the item.
 
Return/Warranty
Shipping Damage:
If your order arrives in a damaged parcel or the parts inside appear to have been damaged during transit, we can file a damaged parcel claim with the shipping courier on your behalf. Simply send us photos of the damaged parts as well as the shipping carton for us to submit with the claim. If replacement parts are available they will be sent to you. If no replacement is available, a refund may be the only option. Please notify us within 3 business days of receiving your item if there is any damage. You will not be responsible for any shipping charges or other costs associated with replacing the damaged item. We will do everything in our power to get you an acceptable replacement or to facilitate a prompt repair. If this cannot be achieved, we will provide you with a full refund.
Returns:
All eBay purchases are expected to meet your expectations. Buyers of non "as is" merchandise have 7 days from date of receipt to submit a request for a Return Merchandise Authorization (RMA). A RMA can be requested by using the eBay ASQ (Ask Seller a Question) feature at the top of the listing. All returns must be in mailed condition. Returns MUST be received in our warehouse within 30 days of you receiving your order or they will be refused and returned back to you. All non-defective returns are subject to a possible 15% restocking fee if not returned in the same condition as sent in addition to shipping charges. If shipping is listed as "free," then the seller's shipping cost will not be refunded. Dead-On-Arrival (DOA) items that were not advertised "as is" will be replaced (if available) or refunded to the buyer’s original method of payment. Returns will not be accepted for items listed as "broken" or "as-is". All returns must be received within 14 days of issuance of RMA. Lost packages are the responsibility of the buyer although we can initiate tracers with the shipping courier on the buyer's behalf. Warranty:
We stand behind every item that we sell and will do everything possible to assure that you're satisfied. Should your merchandise be damaged through defect or otherwise, we'll be happy to facilitate replacement or repair for you. Certain items we sell have advertised warranties that are typically honored through our company. Return Procedure:
All returns require a Return Merchandise Authorization number (RMA #). Please contact us through the eBay messages link to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the outside of the box containing your return and then ship it back to us. We recommend that you fully insure any item(s) that you return to us just to be safe. As for the return process:

• All returns will be inspected prior to a refund being issued. Parcels received more than 30 days after you received them will be refused and returned to you.
• Buyer is responsible for return shipping costs and any applicable duties and taxes.
• A restocking fee of 15% of the original purchase price may be applicable for any return that is opened, assembled or otheriwse not in resellable condition.
• A request for an RMA must be made within 7 days of receipt and the RMA is valid for 30 calendar days from the day you received your order. Parcels received beyond this date will be returned to you.
• Refund will be calculated as follows*:
[Original sales price + any applicable sales tax – any applicable restocking fee and shipping costs incurred to send the product(s) to you. Even if your order was shipped using a Free Shipping option, the actual shipping costs we incurred to ship the product to you will be deducted from your refund.]
• Refunds will be issued within 10 business days of receipt of the parcel.


Please address your return to:

Vandue Corporation
Attn: Returns
9030 Kenamar Dr
Suite 305
San Diego, CA 92121
 
Satisfaction Guarantee
Feedback is very important to us. We request that after receiving your order from us you return to eBay and leave appropriate feedback for us. eBay has a Detail Seller Rating (DSR) type review based on a five star system. Please understand that these are very important to our success on eBay. If you feel you need to leave less than a great review for us, please contact us as we strive to make every transaction perfect for our customers. We have an automated feedback reply system that will automatically leave equal feedback for you, the buyer, within 20 minutes of receiving feedback. We find this method helps us have a chance to resolve issues with customers who may quickly resort to leaving a negative review. We encourage our customers to notify us of any issues you may have with your order before resorting to negative feedback. Should anything with your order experience be less than perfect, please give us the opportunity to make things right for you. Please only resort to leaving negative feedback as a last effort. We will always do whatever we can to make your order right.

Please note that eBay feedback is a review of us as a seller and not a product review. eBay does not have a way to review products. If a product is not to your expectations, feel free to return it within our return window for a refund.
Contact Vandue
Can't find the answer you're looking for? Get a hold of us in one of 3 ways below:
   
Business Hours: 9am to 4pm PST Monday to Friday
   
Customer Pickup Hours: 10am to 4pm EST Monday to Friday (learn more)
   
Email: Please send all emails to us through eBay messages
   
Phone: 866.768.1615 (toll free)
(If you're calling about any eBay purchase, please have the item # handy. This is located in the top right order of the auction.)
   
Physical/Mailing Address: Vandue
9030 Kenamar Dr
Suite 305
San Diego, CA 92121
   
Returns Address: Vandue Corporation
Attn: Returns
9030 Kenamar Dr.
Suite 305
San Diego, CA 92121