| |
Amazon |
[eBay Store] |
| 30 Days Guarantee |
Varies by item |
On everything |
Resolving Time Against
Damage on Delivery |
10-20 Days
Return whole package
then receive new one. |
5 days
Simply send an email
with picture. We will
send replacement part
right away. |
| Restocking Fee |
Amazon/Amazon sellers
charge restocking fees. |
We don't charge any
restocking fee. |
| Return Shipping Label |
Provided |
Provided |
| Refund Time |
3-5 business days |
1 business day |
You have 30 days from receipt of your item(s) to contact our customer service team to request a Return or Refund if you are unsatisfied with the product.
All Returns must be in the same condition as you received it right out of the box and included with original packaging and accessories.
There are possible situations where a refund can be issued without returning the product back to us. In the events of such a case, you will be contacted by a representative from [EmemExit].
Return Mailing Labels
Pre-paid shipping labels will be provided by [EmemExit]for Returns on items sold through the [EmemExit] eBay store.
In the event that you have multiple orders requiring a refund, each order must be shipped separately. Each return must have a unique mailing label in order to make sure you receive the correct refund amount.
Return Shipping Labels are pre-paid and won't cost you a single penny.
Replacement Part Option
We can have a replacement piece sent out immediately if you received an item that was damaged during shipping. Simply take a quick picture and contact us as soon as possible. Our representatives will give you further instructions on where to send your picture.
If you are still having trouble, contact one of our Customer Service Representatives.
Exceptions That Apply
The following are just a few conditions regarding Returns set forth by [EmemExit]
Items That Can't Be Returned
[EmemExit] does not accept returns of the following items:
- Photography related equipment past the 30 Days Buyer Protection Plan
Other Conditions
If you return an item and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund.
Unopened items in their original condition that are returned more than 30 days after delivery will receive 80% of the item's price.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error receives up to 50% of item's price.
