Delivery Information
If you are unsure about our delivery arrangements, please call 01259 218 103 and we can clarify delivery methods, times and charges.
A major part of business is getting the parcels to our customers. We only use known carrier firms, Royal Mail, DPD, Parcelforce, UPS. Most of our services are tracked and insured except for some Royal Mail standard delivery services (see specific product listings for details).
Orders are despatched from our warehouse via Royal Mail 24, Royal Mail 48 or one of our couriers below, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order.
If your parcel is being delivered by one of our Couriers or by recorded post, it will require a signature on arrival. If you are not at home the driver will leave an information card.
If your goods have been sent by a trackable service you will be able to track your order stage by stage using the couriers online tracking system.
[link removed by eBay]
All small items under approx 1.5-2.0kg will be sent via Royal Mail 24, 48. Higher Value items will be sent recorded delivery. Delivery is normally within 1-2 days of despatch but please allow up to 28 days for delivery.
[link removed by eBay]
Tel: 08445 560560
All items in excess of 2.0kg and able to fit into a single box will be sent via DPD to the Uk and Ireland. On the morning of your delivery, an email and a text message (if mobile number provided) will be sent to you with a one hour delivery window.
If the date and time is not convenient, you can simply either text back or reply back via the website to choose the next convenient date.
DPD is also used for the vast majority of EU deliveries, this is with a Standard Road Service.
http://www.parcelforce.com
Tel: 08448 00 44 66
We use Parcelforce for larger items and for deliveries to Highlands and Islands and Northern Island and certain EU locations.
[link removed by eBay]
Tel: 08457 877877
UPS is used for all other European and Worldwide deliveries.