* If you buy 4 or more outfits, contact us for some
discounts. Thank you. * By purchasing, buyer agrees that she/he has read and
willingly accepts the Return Policy as stated in this policy.
*** For Domestic Buyers
Customer's satisfaction is our priority. If for any reasons you are not
satisfied with your purchase, please contact us through ebay message system to
request a return authorization.
1./ Returned items must be SHIPPED WITHIN 14 days of receipts or we will not
honor the return. Post Office Date Stamps will count. We are very strict on
our 14 day return policy. This is due to very fast pace moving inventory and
high demands for our products. 2./ Our Mud Pie items were packed and sealed carefully. Returns are not
accepted for missing bags, tags and hangers.
3./ Returned merchandise MUST be in original conditions:CLOTHING ITEMS MUST
BE UNWORN, UNWASHED and NOT DRY CLEANED WITH TAGS ATTACHED and ALL
ACCESSORIES. For items that have tags,hangers, and bags, returned items MUST
include tags, hangers and bags. The item must be returned in the same
condition you received it. Returns that do not meet these criteria will NOT
be accepted. 4./ We must receive the item in the same condition in which
it was sent. Buyer is responsible for properly packing the item. Returned
items damaged due to improper packing will not be eligible for a refund.
Returned items received in damaged condition due to fault of the carrier
will be subject to insurance claims process. Buyer is responsible for
handling these claims, as the Buyer initiated the shipment. No refund will
be issued due to the potential for insurance claim settlement. We invite
your communication in these matters. So please pack return merchandise
carefully and put it in a box if it's big/poofy. If returned items are in
poor conditions (wrinkles, broken etc...) we will collect up to 50%
restocking fee. 5./ Buyers are responsible for returned shipping cost.
Shipping costs TO buyers are NON refundable. We do not issue credit or
refunds on shipping and handling costs TO or FROM your destination. In the
case of Free Shipping listings, we will deduct the actual cost of packaging,
shipping and handling from the refund amount. Buyer is responsible for all
return shipping costs and fees, including insurance. 6./ Free gifts
(headbands, hair bows, etc...) must be returned OR we will collect charges
for free gifts if not returned. 7./ Customer should
contact us before return, otherwise, there will be a delay in refund. 8./
Packing slip or customer notes must be included in the returned package OR
we do NOT know who you are.
*** For international Buyers
ALL rules above applied plus: #9 Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
We are NOT held reliable for these charges (If ANY) #10 DUE TO HIGH LOSS
OF SHIPPING TO BRAZIL , South American countries, the Middle East
Countries and some other countries (Cyprus, India...) , we ONLY ship via Priority International Mail to these
countries. The default shipping setting on eBay is for First Class Mail only. We
will calculate the shipping cost and MAY collect additional few dollars to
upgrade to Priority Mail. We are sorry for the inconvenience.
*** Thank you very much for
shopping with us ***
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