CONTACT US
By email: CONTACT FLY53
Emails are quickly responded to but unfortunately can only be answered between the hours of 9am to 5.00pm Monday to Friday.
Please remember to state your order number/eBay item reference number, your full name and postcode when corresponding by email or telephone.
If you need to return any items please review the returns policy, all returns must be sent to the address below
Returns Address:, Focal Point South, Ashley Road, St. Albans, Hertfordshire, AL1 5UB
SHIPPING
We aim to get our goods to you within 3-5 days of your order however please allow 14 days before contacting our customer service department.
Courier deliveries require a signature, if you are not there a card will be left so you can re-arrange the delivery at a more convenient time.
If for any reason you have a query regarding the delivery of your order, please email a member of the FLY53 eBay Customer Services team at CONTACT FLY53
Please remember to state your order number/eBay item reference number, your full name and postcode when corresponding by email or telephone.
RETURNS
Please contact us through the ebay messaging service to notify us when you are returning any items and the reason for the return.
If you are not happy with your item please return in the original packaging and with all tags attached within 30 days. Goods must be returned carriage paid. Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.
If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 30 days and we will give you a full refund or replacement. Including postage and packaging.
We advise you to use recorded delivery, or a delivery service that can be tracked and traced, as parcels that do not arrive back to us cannot be refunded by us.
You will be refunded in full by your original payment method. Please note you are responsible for any Paypal charges incurred in the refund process.
Please contact us at CONTACT FLY53 before leaving any negative feedback and enable us to rectify any problems with your order.
Returns Address:, Focal Point South, Ashley Road, St. Albans, Hertfordshire, AL1 5UB
