Starstruck Memorabilia offers only genuinely hand signed autographs and memorabilia.

We have been members of the UACC (#9876) since 2004 and we strictly adhere to their code of ethics.

The majority of our items are sourced directly from a select group of known and trusted In Person dealers based in the UK, Germany and the United States.
Most of the remainder originate from respected UACC Registered Dealers. These will be supplied with the original dealer COA.
A small number of items have been sourced through the mail.
We do not sell any secretarial, printed or stamped autographs.

Our experience and careful sourcing means that we can be certain that all the autographs that we supply are authentic.
We guarantee PSA/DNA approval on everything we sell.
You can read more about our guarantee policy here

We aim to achieve the highest levels of customer satisfaction and we offer first class pre and post sales support.
Should you have any problems whatsoever with your purchase, please contact us for immediate attention and assistance.

How can I pay for my order?

We accept all major credit and debit cards via PayPal.
Other payment methods may be accepted on request. Please contact us if you require assistance.

Do I have to pay straightaway after ordering?

No, but unless you have made a prior arrangement with us, please make your payment within 3 days of purchase. If you are having any issues with Paypal or problems with making your payment, please do inform us. We are understanding and will be happy to wait as long as we are aware of the circumstances.

What happens if I don't pay

If no payment or contact has been received within 7 days of purchase, we will open a non payment case with eBay and relist the item for sale. Non payers will be blocked from making future purchases.

Has my order been dispatched?

You will be sent an email confirmation once your order has been despatched, normally within 48 hours of payment.

How long will it take for my order to arrive?

Once you have received confirmation that your order has been dispatched, usually, you can expect to receive it within:
3-4 Working days for UK and Channel Islands delivery addresses.
5-7 Working days for European delivery addresses.
7-12 Working days for delivery addresses outside of Europe.

Please note: depending on postal service efficiency, your order may arrive sooner or later than the time scales shown above.

What do I do if I have not received my order?

Should your order not arrive within the estimated time frame, please contact us for assistance.

How do I return an item?

We offer a no quibble 30 day money back guarantee of satisfaction.
You can return an item for any reason eg, changed mind / unsuitable / wrong item / unhappy with quality etc.
If you wish to return an item under this guarantee, you need to inform us within 30 days of receipt.
You must have taken good care of the item and return it in the same condition in which it was sent.
Postage costs will only be reimbursed where an item proves to be 'not as described'.

To make a return, please first contact us via ebay or via our email address (which you will receive with your order).
Please provide the reason you wish to return the item and we will send a reply including all necessary return details.

Please ensure you package the item securely and obtain proof of posting as we cannot be held responsible for goods that go missing whilst in transit.

After 30 days of purchase we will only accept returns in the unlikely event an item fails professional authentication.

We process all refunds promptly upon receipt of the returned item.

How can I contact you?

Please contact us using the ebay contact form. If your query is order specifc please use 'contact seller' link in your order. Using ebay messaging system ensures communication is recorded and queries can be dealt with fast and efficiently.

We aim to reply to all messages within 24 hours.