Payment
BEFORE LEAVING NEUTRAL or NEGATIVE FEEDBACK PLEASE CALL US & ASK FOR THE SUPERVISOR INCASE OF ANY PROBLEM - WE AIM TO RESOLVE ANY PROBLEMS - GOOD FEEDBACK IS VERY IMPORTANT TO OUR BUSINESS & CUSTOMER PEACE OF MIND
We accept card, postal order, bankers draft, cheque, paypal.
Tel 0844 884 1818 to pay by card over the phone - (Lines are open 6 Days Mon-Sat 8am till 6pm). We instantly process your order using this method.
Paypal is only accepted from confirmed addresses only and takes 48 hours for us to process.
Cheques to be payable to BURNLEY PLUMBING SUPPLIES LTD., and processing for cheque payments can take between 10 to 21 days.
Shipping
For collections please ensure that you have pre-arranged with us by telephone 0844 884 1818.
For courier delivery, we do require
- your full name
- delivery address
- best day and time for delivery
- contact landline and preferably mobile phone numbers.
We cannot arrange delivery without this information.
If the courier misses delivery then extra charges may be incurred. Reasonable assistance must be provided to the driver to help unload. Delivery service is to curbside.
Please do not sign for the item until you are satisfied that it is in a perfect condition. Any discrepencies must be marked as damaged on the couriers note, and phoned through to us and the couriers office within 48 hours.
Certain area's may be subject to surcharge including (but not limited to) highlands, grampians, ireland, europe, postcodes AB, IV, BT, PA, KW, PH, HS, ZE, KA
Terms of Sale
All goods must be checked on collection or delivery and not signed for until you are satisfied. If any sign of damage then please sign as "damaged" and report to us within 48 hours - claims for damaged items will not be otherwise accepted. Terms such as Unchecked or Not Checked are taken as clear acceptance of goods. You must inform us of any discrepancies whatsoever within 48 hours of collection / delivery. Reasonable assistance must be provided to the delivery driver to help unload, missed deliveries will incur re-delivery costs. Delivery is made to the curbside only. No liability can be accepted for any claims once the item is fitted. All liability of goods lies with the buyer once the item has been received.
We do not cover for consequential loss, labour or courier / transportation costs. If you wish to cancel your order then items may be returned within 7 days by contacting us by phone (0844 884 9686) for a RMA (Return merchandise authorisation) which must be shown outside the package. Any items returned without a RMA will be refused by our goods inwards department. We do not refund courier costs either way. It is the customer's liability to ensure the item(s) reach us in good condition so please ensure you take out the correct insurance cover. The customer must arrange for the return. Any non-faulty items will incur up to 25% handling charge. Some items that are non-returnable will be advertised as such. Auction items are non cancelable and an admin charge will be made if the transaction is not completed. Purchases made by businesses are not subject to cancellation.
The purchaser of this unit accepts full liability and liability for its proper use, operation and installation. This unit is NOT to be used in any commercial place. This unit must also be installed by a licensed professional plumber, or it could result in the void of any warranties. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product. If there are any broken parts due to shipping damage we will have replacement parts shipped to you ASAP but this must be notified to us within 48 hours and the delivery note should be endorsed as "damaged". Product warranty cover parts only (not wear & tear or neglect) for 90 days unless otherwise specified. To validate professional installation an invoice from a professional installer must be provided in the event of a warranty claim as proof of proper installation. We do not cover courier or installation costs in any case. Faulty parts must be returned to us under the guarantee (at your own expense), then we will send replacements. Most water fittings baths and showers require a balanced water supply of between 1 and 4 bar, to achieve this a pressure equalising valve or pump may be required. Towel bars, shelves & racks are not designed to take heavy loading. Do not book your installer until you have received and checked the goods. We are not qualified to offer any professional advice for any of our products and can accept no liability for claims suggesting the same. You are advised to check the suitability of the product with a professional body. Our liability shall never exceed the maximum price paid for the actual product.
All transactions must be completed within 7 days and contact should be made within 3 days otherwise we reserve the right to cancel the order and re-list the item.
About Us
(Est 1990) - In business a lot longer than many other internet sellers nearly two decades.
We take pride in our business by supplying quality products at huge discounts.
Manufacturing . Import . Distribution . Wholesale . Retail
We are one the UK's BIGGEST distributors of bathroom, kitchens and heating equipment and we buy direct from the source and cut out all the middlemen and because we buy in bulk our competitors usually struggle to compete with us on stocks, price or service.
Our operation runs across 4 UK locations & stock holding capacity in our own premises is over 80,000 sq. ft
We have joint manufacturing ventures in various factories so you know you are buying direct from the source.
Our R&D team are constantly designing new and innovative products to supply the market demand.
Customer service our No1 priority - see our feedback - buy in complete confidence.
We buy BIG, we stock BIG, we sell at LOW prices.
On your ebay purcahses we offer a parts guarantee unless otherwise specified and this does not include labour, carraige or consequential loss.
We are OPEN 6 DAYS a week for your convenience.
Contact Us
ebay Helpline 0844 884 1818
We have 10 lines which are open 6 days
Aftersales Department 0844 884 9686
Technical Department 0844 884 9680*
*Please note we can try to help but offer no guarantee or accept any liability from any advice we may offer, you are requested to qualify via an independant professional.
BY POST / IN PERSON:- Hanover Chapel - Old Hall Street - Off Colne Road - Elm Street Business Park - BURNLEY - Lancashire - BB10 1DF - (UK)
DIRECTIONS:- M65, exit Junction 10, follow signs to Elm Street Business Park
By Fax 0844 824 3145
