Welcome to our eBay store!
To make your purchase as simple and easy as possible, please refer to the store policies listed in the Payment, Shipping and Customer Services sections.
Payment
To ensure your purchases are protected we can only accept paypal as a form of payment. Items purchased on Buy It Now must be paid for immediately. Upon payment of your goods we will send you a confirmation email. Please note all of our prices are inclusive of VAT charged at the standard rate.
Delivery and Returns
We want you to be completely satisfied with your purchase from us, If for any reason you are not happy with your items kindly return goods in an unworn resale-able state within 30 days for a refund. Our cooling off period is 7 working days from the day after the day on which the goods were received. Unfortunately we are unable to offer an exchange on-line as we can't guarantee availability, goods can be returned for an exchange or refund to any of our stores or alternatively if a different size is required a new order would need to be placed on-line.
Please note that our deadline for Next Day delivery orders is 1pm. If your order is placed after this time your order will arrive within 2 working days
Please follow the steps below:
1) Goods can be returned using the returns label attached to your delivery note. Alternatively download and print the returns label shown below (You will need Adobe Acrobat Reader to open the label - click the "Get Adobe Reader" icon to download it if you haven't already got it installed.) Please note that the returns postage is not free, £2.99 is deducted from the overall refunded amount on receipt of the returned goods if this label is used, alternatively you may pay for your own returns postage and send to the same address (please note own postage is not refunded), you will be notified via email on receipt of your return that a refund has been issued. Returned goods normally take around 7 working days to arrive back and for a refund to be processed. Please note that the returns label cannot be used to return overseas orders – These must be returned at the customers expense, please contact our Helpdesk for any issues regarding overseas orders.
2) The item would need to be suitably packed and protected to the address shown above and printed on our returns label, ideally along with its original packaging along with your completed returns form stating why the goods are being returned (this is the paperwork sent with your order). The parcel would need to be returned via the Post Office, unfortunately we are unable to offer a collection service. Please retain your receipt as proof of postage.
3) Kindly return items within 30 days of purchase in their original packaging. Our cooling off period is 7 working days from the day after the day on which the goods were received. If a full order is returned within our 7 working days you will also be credited for the cost of your outbound shipping costs and the cost of the returned goods (minus £2.99 if the returns label is used, to cover returns shipping costs)
4) Goods believed to be faulty (or damaged) can be returned for inspection by our Quality Control team and assessed by SATRA accredited technicians to establish the cause. After which a decision will be made as to the validity of the claim and level to which you will be reimbursed, if deemed faulty a replacement/refund will be offered, please enclose a covering note confirming which would be preferred. Please note all goods believed to be faulty must be returned using the enclosed returns label to ensure you are not charged for postage as we are unable to reimburse own postage if paid.
Cancel/Amend Order
Unfortunately we are unable to cancel/amend orders in most circumstances once they are submitted, as after submission orders are automatically sent for processing, once they are at the processed and ready for dispatch stage we would be unable to locate orders, any unwanted goods would need to be returned for a refund.
Our returns address is:
Wynsors, Park Side, Park Road Industrial Estate, Bacup, Lancashire, OL13 0BW, UK
Please note that our returns label cannot be used on overseas orders. The customer should return items via their local post service at their own expense. Please contact us prior to returning any items for full details.
Customer Service
Please contact our dedicated team with any issues through the usual channels or alternative telephone directly on 01706 871910. We are able to assist you 9am until 5pm Monday to Thursday and 9am to 4:30pm on Friday. We aim to respond to email queries within one working day.
For further contact information please visit http://www.wynsors.com/contact_us.html
Contact Details:
Wynsors
Park Side
Park Road Industrial Estate
Bacup
Lancashire
OL13 0BW
UK
Registered in England Company No. 567238
VAT Registration No. 145 0830 87