Our preferred method of payment for both UK and International customers is via PayPal, a safe and simple way to pay for your purchase which offers Buyer and Seller Protection for peace of mind. If you do not have a PayPal account simply click on the 'Buy it Now' button at the top of the listing page and follow the eBay check-out instructions. You will then be able to enter card details to pay via PayPal even though you do not have a PayPal account.

Alternatively we are more than happy to take your card payment over the phone, payments will be processed securely via our Sage Pay virtual terminal. Please contact us on 02476 739996 during office opening hours or alternately message us via eBay or e-mail us at info@alterego-fancydress.co.uk leave a contact telephone number and details of your order and we will contact you as soon as possible to complete the payment process

All Debit & Credit card holders will be subject to validation and authorisation by both us and the card issuer to maintain security and prevent fraud.

No items can be dispatched until payments have been received and cleared

Unfortunately we are unable to accept cash, cheques, Postal or Money Orders as a means of payment.

Alterego Fancy Dress provides a free UK shipping option on all listings, Royal Mail 2nd Class a reliable service with a delivery timescale of 2-3 days. However we understand that our customers have different needs and in consequence we provide a range of delivery options that cover all circumstances in terms of speed of delivery, cost, tracking, guarantees, insurance and International shipments to Europe and further afield. Each listing details the delivery services available for the product you are looking to purchase, please select the most appropriate option to avoid the disappointment of late or missed delivery.

We hold thousands of costumes and accessories in our warehouse available for immediate dispatch and the majority of these items will be shipped the same day if the order is placed before 3.00pm. Orders received thereafter will be dispatched the next working day. We do not dispatch on Saturdays, Sundays or Bank Holidays.

For further information on our Delivery Options please click here but if you have any further questions please contact us through ebay messaging, e-mail us at info@alterego-fancydress.co.uk or alternatively you can call us on 02476 739996, we will be more than happy to advise

Our expectation is that you will be delighted with your Ebay purchase. However there will be occasions when the costume or accessory may have a manufacturing fault or defect, may not fit, or the customer simply changes his or her mind about the purchase. We want you to feel entirely comfortable when buying costumes from Alterego Fancy Dress, safe in the knowledge that should you need to return an item it will be remedied effectively and promptly.

In accordance with the Sale of Goods Act 1979, the Consumer Protection (Distance Selling) Regulations 2000 and of course ebay rules and guidance, Alterego Fancy Dress has set out a simple and hassle free policy to manage the return of unwanted and damaged items, facilitate exchanges or replacements, and where appropriate make refunds.

For full details of our Returns Policy please click here for an easy Q & A guide but if you have any further questions please do not hesitate to contact us on 02476 739996, via ebay messaging or alternatively by e-mailing us at info@alterego-fancydress.co.uk

We at Alterego are passionate about Customer Service and want your experience browsing and buying on eBay to be a seemless and enjoyable process leading to a successful and satisfying purchase. However to ensure this happens we understand that you may need clarification or reassurance concerning a number of different issues which maybe queries about Shipping, Returns, Payments, Sizing or anything else related to the product and the buying process.

To this end we have compiled a comprehensive helpful 'Frequently Asked Questions' page which can be accessed by clicking here However if you still unsure please feel free to contact our Customer Service team either through eBay messaging , e-mailing us at info@alterego-fancydress.co.uk or by calling us on 02476 739996

OPENING HOURS

9am - 5pm Monday - Friday (Excluding Bank Holidays)

Tel 02476 739996

Call it old fashioned but we at Alterego believe that many of our customers prefer to talk to someone concerning their Fancy Dress ideas, costume specifications, shipping, returns and payment queries. Customers can contact us by phone to talk to one of our friendly advisors who will be happy to give all the help you need. If we are unable to take your call through busy periods please leave a message and we will return your call as soon as we possibly can, which will normally be before the end of the business day.

Customers can of course contact us through eBay messaging or by e-mailing us at info@alterego-fancydress.co.uk We aim to answer all mail enquiries within 24hours but usually our response will before the end of the business day. Please supply as much information as possible to enable us to deal with your enquiry promptly and effectively.