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 P O L I C Y
Shipping Policy
* Some countries (Italy, Lithuania, Malta, Honduras, Kuwait, Uruguay) are not in EMS coverage.
When EMS is not available for some reasons, TNT,Fedex,or UPS can be used with extra shipping charge.
Tracking service : EMS Search(Web Service)
1 ) Worldwide FREE Expedited Shipping (EMS : Full tracking service)
- Oceania: 3~6 working days/ Asia: 3~8 working days/ North America: 3~6 working days/ South America: 10~60 working days/ Europe: 4~12 working days/ Russia: 6~24 working days/ Israel: 8~12 working days
2 ) Free Standard Shipping by Korea Post (Limited tracking service)
- USA :9~20days/ United Kingdom :10 ~22 days/ Australia :8~29days/ France :11~33days/ Germany :10~22days/
Russian Federation :10~29 days/ Canada : 13~25 days/ Singapore:10~20days/ Brazil : 10~40days
* Handling time : EMS - 1 day(2~3 days for some items)/ Korea Post - 3 days
* Holidays are excluded from the Shipping days.
* Delivery can be delayed because of customs in your country.
Return Policy
At our store, our goal is to ensure Full satisfaction with your purchase.
We offer Exchange or Repair when there is the defects of the item or misrepresentation on listings.
When a buyer changes his or her mind or wants to return the item without any problem,
all return items for a refund must be "UNOPENED and NEW CONDITION"
in their original box including all packing materials. Shipping is NOT refundable.
All returns should be discussed and agreed upon with us.
Customs &Duties
Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs
will be prior to bidding or buying.
for Smooth customs entry
1 ) An invoice is added on the package on demand.
2 ) Instead of box, in many cases, air cap is used for packing.
It remarkably lowers probability of opening by the customs officer.
Warranty
We provide 1 year of warranty for most items in our store.
Because our products are designed for Korean market, International warranty is NOT available.
1. If an item is a defective product in the first place, which is a manufacturing defect,
the item will be exchanged or repaired for free and the shipping cost will be reimbursed.
2. If an item breaks down or does not operate in a normal way within 1 year, because of a user's mishandling,
the item can be repaired. Depending on cases, repairing fee can be charged by the user
(we will try to repair it at the lowest price as possible).
The shipping cost should be covered by the user.
Feedback
We try our best to put customers' sastisfaction
as first priority.
If you are dissatisfied for any reason or have
questions, please feel free to contact us at any
time.
Most of the time we find the resolution that
satisfies customers needs.
Please don't be so quick to leave negative/neutral
feedbacks.
We really appreciate your business with us.
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