About Us

Infinite Cycles is a Utah based bicycle shop with two locations in addition to our web presence. We are the Cannondale Experts and have a passion for all things Cannondale. We are happy to answer technical questions you may have about your Cannondale and the parts you may need.

Shipping

Most items ship next business day and we do our best to get things out quickly. Please allow for the following delivery times listed below. Please do not contact us with questions regarding the delivery of your order within the delivery times about the your order once it has shipped. Tracking numbers are uploaded to eBay and you will receive an email with tracking information shortly after it ships. Questions regarding delivery should be directed to the shipping provider as it is out of our hands once we ship your order. We cannot guarantee delivery dates.

• USPS First Class within the US - 5-7 business days
• USPS Priority within the US - 2-4 business days
• FedEx Ground within the US - 2-5 business days
• USPS First Class International - up to 6-8 weeks
• USPS Priority International - up to 2-3 weeks

Please double check your shipping address when checking out. We can not always correct wrong addresses before they ship.

Shipping rates to do not include customs or taxes to your country. We are unable to reduce the value of items or declare as gifts. First Class International tracking information does not update once it leaves the local facility, it does not mean the shipment is stuck in the US.

Combined Shipping

If you are purchasing multiple items and would like combined shipping rates, please purchase all items but do not pay yet. In "My eBay" you may request an invoice from the seller. We will adjust shipping rates and you'll receive an updated invoice. Shipping cannot be refunded once payment is received.

Payment

We accept PayPal for eBay orders. We are unable to take eBay orders over the phone and orders must be completed through the eBay checkout system online.

Returns

If you need to return an item within 14 days, please contact us through the eBay messaging system before sending it back. We will provide instructions for you to return your order. If you change your mind or order the wrong thing, we will happily accept new, unused, uninstalled items within that period. Used items will not be accepted. New items returned after 14 days but less than 90 days will be subject to a 10% restocking fee. Original shipping fees will not be refunded and return shipping will not be refunded.

In the event that you receive a defective or incorrect product, please contact us so we can work with you on correcting the situation. Any warranty situations will need to be addressed through the item's manufacturer and we will provide instruction on what to do. Defective items will be replaced or returned at our discretion and we will handle the return shipping. We will not refund your shipping back to us unless specifically stated.

Disclaimer

We do our best to accurately represent everything we sell online. Manufacturers may change specs, packaging, colors, minor details, etc. If something is significantly different than represented, we will contact you prior to shipping for your approval.

Contact Us

Please ask any questions through the eBay messaging system prior to purchasing items. We will do our best to respond to questions in 1-2 business days.