Directions Hair Dye
La Riche Directions are simply one of the best and brightest hair dye colours on the market bar none! And now La Riche have been making Directions Hair Dye for over 30 years, making them one of the most trusted, respected and experienced hair dye brands in the world! Directions are available in 34 Bright hair dye colours.
88ml of Directions Hair Dye per Pot
Tamper proof lid
49mm opening in tub for easy use with tint brush
Vegan friendly hair dye
NOT Tested on Animals
Payment :
PayPal is easy and safe, and we prefer PayPal payments
If you do not have a PayPal account, we suggest you register one .
For Any other mode of payment Please contact us
Shipping
We use Royal Mail services and offer free Royal Mail 1st Class standard shipment for deliveries.
HOW LONG DOES DELIVERY TAKE?
Delivery takes 1 to 3 working days within the UK. Overseas customers usually receive their parcels within 7-10 working days, however please allow 25 working days in case of issues during transit. Orders are processed Monday-Friday.
WHAT COURIER DO YOU USE?
We use Royal Mail Tracked and International services. Orders are processed Monday-Friday.
Items that are lost in transit
As we use Royal Mail 1st Class recorded, we are unable to report a item as missing until 15 working days after original shipment day. Due to this rule set by Royal Mail, we are unable to deem a item as lost until this time and will not refund or replace until 15 working days from original shipment date has passed. Please note that an item sent overseas is not deemed to be lost or delayed until at least 25 working days have passed.
Getting in touch
If you do not receive your item in the normal period, please contact us via eBay message first and give us a chance to resolve the issue.
Alternatively you can call us on 020 8961 1983, or leave a text message during working/ off work hours on ................
14 Day Money back Guarantee
We offer a no hassle 14 day money back guarantee and this policy changes during holiday Returns is in force.
Feedback
We appreciate your business, so we will leave a positive feedback to you once you pay for the item. We hope you will also leave us positive feedback after you receive the item. Your satisfaction is our priority.
Our price may be not the lowest, but we are trying hard to offer you the best quality and service.
5 stars DSR ( Detailed Seller Ratings) and positive feedbacks are what we are after.
We hope our transaction are easy and smooth. If there is any problem, please feel free to contact us. We have a focused customer service team, we will ensure that all the problems you encounter will be solved as soon as possible before opening a case in resolution center straight away or leaving a neutral/ negative feedback.
We would appreciate if you contact us before leaving any neutral or negative feedback, as you might be aware that Once it's left, Feedback becomes a permanent part of the our Feedback Profile and may not actually represent who we are and our work ethics.
Returns Policy - Faulty Goods
Should a product be faulty, you should let us know within a reasonable time as we will happily refund or exchange it for you. You should let us know as soon as possible via ebay messages within 14 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery
Before sending the parcel back to us, please make sure you have contacted us thru ebay messages to ensure smooth and timely resolution.
May we please ask you to additionally note:
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
Please return the goods to the address on the top of your receipt/invoice with your ebay user id and a little note explaining the return . Any returned items not including such information may have actions delayed.
Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 90 calendar days from their receipt back to us.
We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to us.
