PLEASE READ OUR POLICIES BEFORE BIDDING/PURCHASING
Please contact us should you have any questions/concerns about our products before bidding or purchasing.
WWW.DMKOIANDGARDEN.COM
714-982-0893
16580 Harbor Blvd Suite E
Fountain Valley, CA 92708
Our Simple Policies:
Privacy:
We
will never disclose, share, sell, or trade any personal or individual
information that we collect to third parties other than in the course of
completing a transaction that you have requested. We built
our website with a 128 bit SSL security so you can comfortably shop
without fearing your personal information leak out to anyone. Moreover, all our transactions will be checked out via Paypal so we both cover under protections of Paypal
Wholesale Price:
If you need more than 5 units, please email us for a wholesale price.
Return:
Returns
are accepted within 14 days, after purchased day. Return goods must be
in new/un-used/unopened condition. Buyer pays all return shipping cost.
Please contact us for Return Authorization Number (RAN) before return
the items. All returns without RA number will be rejected. Refund will
be issued once we received and inspected the returned items. We refund
the purchased price less original shipping and handling costs.
Sales Tax:
A 7.75% sales tax will be added to orders that ship to California's address
Shipping:
Most
orders are shipped within 24 business hours from our warehouse in
California. Local pick up is welcome; however, cash payment is required.
Alaska and Hawaii residents, please email for shipping quote before bidding or purchasing any item.
All orders are shipped via standard ground USPS, UPS, or FedEx, unless
special prior arrangements. We only ship to Paypal’s confirmed address
and will not deliver to PO boxes. Please supply a physical address and
phone number to which we can ship your order to. Tracking will be
emailed to you once it is available. We will notify you immediately should we have problems with your shipment. Damaged shipment(s) must report to us within 24 hours of receiving your shipment(s). Pictures of damaged shipment(s) are required to file claim(s)