Our Policies and Terms
US
Shipping
•
Your purchase will be shipped quickly within 1-2 business after we receive
your payment.
• Shipping is as
described for this particular item (via UPS or USPS). On many USPS items, you
can pick First Class or Priority depending how fast you want it! See auction
for details.
• UPS shipping
includes full insurance for ALL items and Signature Confirmation for higher
value items (this is a big part of our shipping cost and is there for your
protection – on a $500 item over $7 of the shipping cost is due to the insurance
and confirmation).
• In-transit delivery
times can be up to 10 days for USPS First Class and Priority – the time is
NOT guaranteed and we cannot control that.
• A tracking number
(for UPS) or delivery confirmation number (for USPS) will be emailed to you
the day your item ships for your convenience so you know when to expect
delivery.
• Stated shipping
costs are for the 48 states only. Please contact us prior to bidding for
shipping costs to US addresses outside the 48 states, since UPS and USPS do
charge more to ship to those addresses.
• We combine shipping
on multiple item purchases to save you money. Ask us for a combined invoice
BEFORE you pay!
International
Shipping - Canada, UK, Australia, Germany and Japan ONLY
• Your purchase will be shipped quickly within 1-2 business
after we receive your payment.
• Shipping is as
described for this particular item (in most cases via USPS Priority
International). See auction for details.
• Shipping insurance
is included on all international purchases.
• Normal delivery time
after we ship is 6 to 10 business days but can be longer if your package is
held in your country’s Customs inspection area. We will ship promptly and
notify you but we cannot control delivery times so please take that into
account when making your purchase.
• A delivery
confirmation number (for USPS) will be emailed to you the day your item ships
for your convenience so you know when to expect delivery.
• We cannot mark your
order as a gift nor can we declare a value less than what you paid. We are
not responsible (nor do we know your country’s rules) for any additional
taxes or fees your country may impose; please understand your country’s rules
before making your purchase.
• We combine shipping
on multiple item purchases to save you money. Ask us for a combined invoice
BEFORE you pay!
Payment
Methods
•
We accept payments via PayPal and Visa/Mastercard
• Please note
that if you pay with an PayPal e-check, we
are not paid by PayPal for several days – until the e-check clears.
Your order will not ship until your Paypal
notifies us your e-check cleared.
Returns
We
want satisfied customers and want you to shop with confidence with us.
Therefore, please contact us FIRST if you have any issues. After you let us
know about the issue, we do take returns as described:
•
Please contact us first.
• All returns are for
a refund of the product cost only (not shipping) – and are not for an
exchange
• All returns must be
in brand new shape in the complete original packaging.
• We charge a 9% of
total price restocking charge to cover our costs, fees, etc.
• We will refund your
original product price less the restocking fee (and you pay shipping).
• If you would like a
repair or replacement instead of a return, please contact the manufacturer.
Items are covered by the manufacturer’s warranty
However,
if we made a mistake (sent the wrong item, description is materially wrong),
we will pay all your shipping for a return – but please contact us right away
so we can make it right for you!
Combined
Shipping Details
Combined
shipping means we will ship multiple items purchased within a 3-day period
and shipped together at a reduced rate to help save you money. The shipping
charge on combined shipping is calculated as follows:
•
Item with the most expensive shipping charge ships at the full stated
shipping charge for that item.
• Each additional item
ships at approximately one-half of the stated shipping cost for each item.
• Select large items
cannot be combined in shipping due to size or weight.
If
you want to know the exact savings, please email BEFORE you make your
purchases. To receive a combined shipping discount, please email us before
you pay requesting a combined total invoice to pay. We cannot combine
shipping after you have already paid for one or more items (must be on one single
combined invoice to get the combined shipping savings).
Hours
of Operations
We
are open Monday through Friday; 9:00 AM to 5:00 PM central time. We try to
answer all questions within 1 business day or less. Please use the eBay
message system when you send us a question as sometimes our spam filter may
block your email. If you have customer service questions please call
[phone removed by eBay]. If you have a technical question on a product, please also
visit the manufacturer web site - most have great sites that will answer your
questions.
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