Feedback(Ebay):
We value your feedback. We strive to provide you with 5 star customer service!
Every customer is very important to us, and we use our greatest efforts to make sure you are satisfied with your shopping experience at Pixie Stitches! If there is a problem, please contact us before leaving a negative feedback rating. We won't let you off the hook until you are satisfied!
Shipping
We ship Worldwide
We always combine shipping when possible.
Domestic Shipping:
We use USPS Mail most of the time. Our rates are based on the item's size and weight.
Insurance is included on most orders over $50, unless otherwise noted.
International Shipping:
We ship Internationally using First Class, Priority, or Express Mail International. Your shipping costs are calculated based on your location.
Please contact me if you have any questions about your shipping costs before purchasing. Please note that customs duties and taxes are the importer's(your) responsibility,
so it would be of your benefit to try and locate your item's code on the harmonized tarriff schedule(HTS) to find a more accurate duty rate for your item.
They will vary based on your country, and the items being imported. If you need help looking up the codes, let me know!
Payment
We accept Paypal on all of our items.
Texas residents add 8.25% sales tax.
This will be added to your order during Checkout.
Payments are due within 5 days of purchase. For other payment arrangements, please contact us and we'll see if we can make arrangements for you!
Return Policy:
We accept returns on all of our items unless otherwise noted in the item listing. Please return the item to us within 15 days of receipt, in the same condition as received. We will then offer you an exchange if we have the item in stock, or a refund if the item is not in stock and/or you just want your money back, plus one-way shipping costs. Please contact us if you are unsatisfied with your order for any reason. We do our best to resolve any problems!