Customer Service
Our goal is to give you an excellent shopping experience by offering great customer service, fast shipping, and quality products. If you have any questions please send us a message in ebay or feel free to call our retail store at 423-624-2121 anytime Monday-Saturday 10:30am - 5:30pm EST or Sundays from 1pm - 6pm EST. Thanks for shopping with Insane Paintball/Airsoft/Tactical!
Returns
Insane will accept returns on all merchandise for a period
of 14 days from the purchase date. We will offer a refund or merchandise
credit. Merchandise credits will not incur a restock fee. If the return is due to a mistake of our own we will pay the shipping
to receive the item back and there will not be any type of restock fee. If an
item is being returned due to a change of mind or other reason it will incur a 20% restock fee
and the original shipping paid will not be refunded. If the item had free
shipping then that amount will be deducted from the refund amount. All new
returned items must be in new condition with all tags, packaging, and materials
included. Items sent back with missing tags, packaging, or materials such as
manuals etc., or items sent back not in new condition will incur a 50% restock
fee. Used items with problems will be repaired or refunded/exchanged if unable to repair.
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