Note: eBay purchases are not available for inspection in any of our retail stores
Shipping Costs
To Canada: $7.62
By Canada Post
To continental United States: $14.95
Canada Post will hand off to USPS
To the rest of the World*: $38.99
Canada Post Airmail
*We do not ship to Brazil, France, Greece, Indonesia, Italy, Macau, Serbia, Sri Lanka or Turkey.
Sorry - No exceptions.
Important Details:
- We ship by Canada Post with tracking, and all shipments are insured.
- Please provide a person's full name in your address, not just a business name.
- Please provide your address in English characters.
- American customers: Please include your full 9-digit zip code.
- Sorry, we do not offer alternative shipping options.
- If your shipping address is not registered with PayPal we will not ship the order.
Estimated Delivery Times
1) Your item will usually ship within 1 business day of receiving cleared payment.
2) Once it ships, estimated delivery times are:
Canada: 2 - 5 Business Days
United States: 8 - 10 Business Days
Africa: 5 - 7 Weeks
Russia, Asia and the Middle East: 6 - 9 Weeks
Australia and New Zealand: 2 - 3 Weeks
Europe, Iceland and Greenland: 2 - 4 Weeks
Mexico, Central and South America: 4 - 6 Weeks
We will only ship to a registered address.
Customs Fees, Taxes and Brokerage
All buyers are responsible for brokerage fees, their country's taxes and duties.
These additional charges are not included in the shipping price.
Please check with your country's customs office to determine what the additional costs will be prior to bidding/buying.
We are unable to mark the package as a "Gift". Declared value will come from your invoice, and it will not be altered.
Note: eBay purchases are not available for inspection in any of our retail stores.
Henry's eBay will be allowing auction winners to pick up their auction at the Henry's Outlet Centre:
1855 Dundas St. East in Mississauga, Ontario, Canada.
- Pickups must be prearranged. If we don't know you want to pick it up, your item will be shipped out.
- You must have an Ontario address so proper taxes can be applied.
- We cannot ship to any other store for pickups. If it is shipping anywhere, it will be shipped to the buyer's PayPal address and shipping fees will have to be paid.
- Products are not available for inspection by bidders.
- The items are available for pick up by the winners only.
They will have to come in person with identification and sign for their product. Third parties, friends, couriers etc. will not be able to pick up items. No exceptions.
- Returns will be done with the current policy involving RMA numbers and shipping. They will not be handled at the store counter.
Process to arrange a Pickup:
- Please contact us through eBay before you pay for the item.
Request a modified invoice, and we will make changes to the shipping costs before you pay.
- Item must be paid by PayPal through eBay CheckOut so we can finalize your invoice before pick up.
- We will need one business day to prepare your order. You will be contacted through eBay message when it is ready.
- Come into the Outlet location after we notify you that it is ready.
- Be prepared to present identification and sign for your items.
- Take your item and enjoy it!
Pickups will only be available during Outlet Centre store hours:
Monday through Wednesday: 10am to 6pm
Thursday and Friday: 10am to 8pm
Saturday: 10am to 5pm
Sunday: 12pm to 5pm
These conditions are to allow for smooth and accurate transactions.
If this pick up procedure does not suit your needs, we do continue to offer the traditional shipping to your home.