Our delivery costs are usually free of charge on most items within the UK but some may have the minimum cost of shipping applied.
v We offer a number of Royal Mail options.
First Class, First Class Recorded and Special Delivery Next Day Guaranteed (not including Saturdays).

LOST/DELAYED ORDERS: We obtain proof of postage for every delivery. Part of our customer service is to ensure your item reaches you in a safe and secure method. If your item is not delivered within 7 days of receiving our dispatch email please let us know. You will first be asked to check your local post office where 99% of missing items are held for 3 weeks before being returned to us.

We guarantee every customer will receive their item or a full refund. Although Royal Mail hold a policy that means we have to allow a maximum of 30 days for delivery before it is deemed as "lost". However we will always try our best to resolve the matter as quickly as possible.

All our products are brand new (unless stated) and are packaged with care

We also offer POSTAGE DISCOUNTS on multiple items in your order. Please contact us for the best value delivery.

If you want guaranteed next day delivery we offer a special delivery by Royal Mail Mon - Fri, please email if required.

Collection is also available from our premises. . Please email or call if you would like to collect your item.

INTERNATIONAL SHIPPING: We offer 3 services to our international buyers, Airmail, International signed for and insured courier.

We accept the following methods of payment.

Paypal

Credit/Debit cards

Please phone us on 0151 525 3845 to make a payment over direct by credit or debit card.

Cheque

Postal order

All orders paid for before 1pm will be dispatched same day, After 1pm they will be dispatched the following day. We send orders Monday to Friday but are still open for enquiries on Saturdays.

We love music and movies at Do Good Audio and believe in great sound. We have two stores located in the city of Liverpool in both North and South locations so we are very accessible to any customers travelling to Liverpool to visit our shop.

With the benefit of a dedicated demo room we can provide quality demonstrations and comparisons to build the system that best suits your tastes and listening room. Every item we sell can be demonstrated on request with lots of models available to be heard in just a few minutes without appointment. With a wide range of products and services we are a one stop shop for all your stereo, home cinema, custom install and repair needs. With specialists to advise you on all of these services you can be assured that you will get the best possible service and advice. All repairs are guaranteed for 90 days and include a full fault report with diagnoses and repair details so you know exactly what has been done to get your treasured equipment back in use.

Home cinema demonstrations for movie and gaming lovers. For the real experience of a cinema at home we have the large screens and the latest Dolby Atmos systems from Arcam, Denon, Onkyo, Marantz and more. Movie's and games should be experienced and enjoyed as the director and creator intended, so if you are looking for an installed system, home cinema package or soundbar we can help you get the most enjoyment from your films and games.

We also have a great range of accessories including Headphones, Cartridges, Styli, speaker spikes, stands, AV furniture, AV mounts, record cleaning, and much more including DIY parts for the enthusiast that likes to built and modify their equipment. Advice can be given in these areas too as we have great knowledge in the parts we sell.

Online we have a broader selection of products available and can help build your system even from afar. We understand not all of our customer can come to one of our stores so we are happy to assist in building a system or advise on what upgrades could be worthwhile. With our 30 days money back guarantee you are not forced to keep and item if it does not meet your needs or tastes, just send it back to us for a refund.

So if you are in the North West of England and would like to shop somewhere that is relaxed and personal we would love to help you reach audio nirvana. Our multi room and custom install systems can be installed anywhere in the UK and demonstrated in store.

As a final note, although we love HiFi we believe that it is the music and media that matters the most so we will ensure that your budget is spent to get you the best sound for pound, whether it is a £30 pair of headphones or a system costing £1000's.

Do Good Audio HiFi offers a range of the most highly regarded, relevant and quality brands in the world, including:

ACOUSTIC ENERGY * AUDIOQUEST * ARCAM * AUDIOLAB * AUDIO-TECHNICA * BLACK RHODIUM * CAYIN * DALI * DENON * EDWARDS AUDIO * ELAC * ELIPSON * FINAL * FOSTEX * GOLDRING * GRADO * HEOS * KRALK * MARANTZ * MEZE * MISSION * MUSICAL FIDELITY * NORSTONE * NOVAFIDELITY * NU FORCE * ONKYO * OPHIDIAN * ORTOFON * PIONEER * CONVERT * PRO-JECT * Q ACOUSTICS * QED * QUAD * QUADRAL * QUESTYLE * REL * RELOOP * ROKSAN * SOUNDMAGIC * SONORO * TANGENT * TEAC * TRANSCRIPTORS * WHARFEDALE * SHURE * LEHMANN *

RETURNS We want you to be happy with your purchase but sometimes things can go wrong. If they do, we are here to help and get things sorted. Please take some time to read our returns policy. ---- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can′t offer you a refund or exchange unless the item is faulty and covered by our 12 month warranty.

To be eligible for a change of mind return, your item must be in the same condition that you received it. It must also be in the original packaging and returned to us within 30 days form purchase date.

Several types of goods are exempt from being returned. In ear headphones or and other products that are intimate or can not be resold for hygiene reasons.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless it is out of the 12 month warranty and within the manufactures warranty.

There are certain situations where only partial refunds are granted:

* Any item that is returned more than 30 days after delivery may be subject to a 20% restocking fee.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds (if applicable) If you haven′t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you′ve done all of this and you still have not received your refund yet, please contact us at info@dogoodaudio.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

info@dogoodaudio.co.uk and send your item to: 489 Rice Lane, Liverpool, L9 8AP, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you′ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn′t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 489 Rice Lane, Liverpool, L9 8AP, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don′t guarantee that we will receive your returned item.