Authenticity

All the books, movies and music discs sold in our store are authentic.

We do not intentionally sell counterfeit items. If you have any concerns as to the authenticity of the item listed on this page please contact us. We will respond to your enquiries within 2 business days. This is our commitment to you as a professional and responsible business.

Shipping

We offer combined postage for additional items at no extra charge. If you buy more than one items, the total shipping cost will only be highest shipping cost among all your purchased items.

To combine postage, after adding all the items in your shopping cart, please send us a message to request for combined invoice. Please do not pay before receiving the combined invoice otherwise eBay will charge multiple Shipping and Handling fees.

Dispatch of items is arranged by AusReseller.

Please allow 5 to 10 working days for dispatch, unless otherwise stated in the listing. However, in most cases we can dispatch the item considerably quicker.

Payment policy

Payment is expected within 3 days of the sale.

We only accept payments through PayPal.

PayPal accepts all major credit cards.

Items can only be delivered to the address associated with your PayPal account so please double check that the delivery address is correct before completing the PayPal payment.

We can provide an Australian tax invoice inclusive of GST on request.

Returns Policy

Please choose carefully as AusReseller does not accept return of goods if you change your mind or made a wrong decision.

AusReseller will accept goods for return if the goods are found to be defective or of unacceptable quality.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. "Acceptable quality" and "major failure" are defined in ACL. Please refer to the ACL official website for details.

Support

For any questions, feel free to contact us.

We will answer your enquiries via eBay messages within 2 business days. Please do not send enquiries to our email address as we do not monitor the mailbox regularly.