EXchange---All our products are new and are shipped to you in the same pristine condition. There should not be any problems if handled correctly and/or installed properly. If equipment not working when you received or Dead On Arrival, we will gladly to exchange a new unit (same brand/model). Please call us for exchange. within 7 days of the time you receive the item. We will have the NEW item exchanged from our factory. The item must be in the original packaging with all the accessories included. We reserve the right to have the unit exchanged. This is considered physical damage and is not covered by a manufacturer warranty, We guarantee the item has one year manufacturer warranty.
ALL SPECIAL ORDERS AND DISCOUNT ORDERS are must in charge 15% of the EBAY prices re-stocking fee and the shipping cost. However, DJSLIGHTING provides a 12-month limited warranty on all LED fixtures.we will be happy to assist you with if you need help.
Return for Refund ---If you are not 100% satisfied with your purchase you can return it to us, you have 7 days on receipt of your goods to do so. We will refund your money (if this is what you wish), or send a replacement out free of charge. You don't need a reason to do this, but any issues or problems raised over your purchase may help us to better serve our customers in the future. We will also repay any costs of returning the goods to us, so you can buy with absolute 100% confidence in obtaining satisfaction from DJSLIGHTING.
There will be 15% re-stocking fee will applied in order to return an item for a refund. Item must not be used, and must be returned in original packaging with all accessories, within 7 days of the time you receive the item.
No returns are allowed after 7 days since you received the item. ALL SPECIAL ORDERS AND DISCOUNT ORDERS ARE NON- REFUNDABLE!! DJSLIGHTING provides a 12-month limited warranty on all LED fixtures.we will be happy to assist you with if you need help.
About exchange or return shipping ---About all NEW item will shipping from factory by DHL(include by new item and exchange new item). all of the exchange or returm item to us, You just need to send the item back to our Customer Service in America. |