Payment for your item will be processed through PayPal.
This may take up to 3 days to go through. Orders will be processed and shipped in the order they are received.
SHIPPING & CHECKOUT:
- Once your payment is received, we will ship the order within 1-2 business days.
- All U.S. orders are Ground Shipping.
We want you to be 100% satisfied with your purchases. If for any reason you are unhappy with the product you purchased, you may return it or exchange it within 7 days after you receive your purchase for a prompt refund or credit of the purchase price of the item (does not include shipping fees that you have occurred. Product must be in original packaging in its entirety. Water additives/chemicals must be brand new and unused. Electrical Devices must be in its original packaging with all included paperwork. Fish Foods must be unused and sealed. RETURN INFORMATION We do require a return authorization number. You must follow these guidelines. You must email Customer Service for a Returned Merchandise Authorization (RMA) Number. Returned items must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instruction booklets. Your return package should include the packing slip (or a copy) & RMA copy for your return. (Do not write anything on the box, please write on seperate paper.) Wrap the package securely & mail it to the address listed below (also on your packing slip). For your protection, expensive items should be returned via an insured, trackable carrier. Send return to: truAqua 775 Columbia St. Brea, CA 92821 REPAIRING/WARRANTY INFORMATION If you have any repairing or warranty service, please email including your name, order number, address and phone contact. Please write descriptions of the problems of your products. We will contact you within 24 hours with instructions.
Who We Are
AQUATOP is a Southern California-based manufacturer of aquarium and pond supplies for both fresh and salt water tanks. Our proprietary brand includes filtration, heating, circulation pumps, UV lighting hardware, tank accessories, livestock, and more. Our staff is comprised of knowledgeable aquarists with over 50 years of combined experience, and we stand ready to guide customers in choosing the right hardware and livestock for their particular tank set up.
Product Mission
AQUATOP closes the gap between high quality aquatic hardware and affordable pricing. With factory-direct pricing, AQUATOP is a one-stop shop where retailers and fish tank hobbyists can order everything they need quickly, painlessly and at a price they can afford. AQUATOP carries an entire line of aquatic supplies, from air blowers to UV lighting and everything in between. Designed in a state-of-the-art facility based in Southern California, AQUATOP products are manufactured by some of the best overseas factories in the world. Whether you own a small fresh water setup or a 300-gallon dream tank, AQUATOP has the right equipment for your special needs. AQUATOP supplies may be purchased directly through
Express Phone
Inside the US 888.915.2782 Mon-Fri: 8:00am - 4:00pm PST
Outside the US 562.697.9860
Customer Service/Product Support
Inside the US 888.915.2782 Mon-Fri: 8:00am - 4:00pm PST Outside the US 562.697.9860
