About us:

On eBay Since 1997 

Centrix International Corp is a seller of OEM and surplus technology products with fifteen years of experience operating in Southern California.While most of our business is wholesale, online ordering through EBay allows end-users real-time access to true wholesale pricing.

Anyone can securely and efficiently order parts at wholesale prices, starting from a quantity of only one piece! We strive for excellence in customer service and offer the most competitive pricing of any vendor on the EBay Network.

We use eBay to promote some of our favorite retail boxed items, to measure interest within the online marketplace, and to liquidate products that may require more exposure.We believe your customer experience on EBay starts from the moment you log on and is carried out through clear, precise, and professional listings while ultimately receiving exactly what we state.

We also understand that once you make a purchase your order needs to be our #1 priority.While we guarantee all orders are shipped within two business days, we often exceed this time and process your purchase within one business day.

While we strive for your complete satisfaction, if the need for a refund or exchange occurs we will always follow EBay policy.We will work with you to make that process as easy & cost effective as possible.We do ask that our customers be completely aware of all our policies prior to their purchase.

Important EBay Policies

• Same or Next-Business-Day shipping (holidays excluded)
• Serious bidders only! Notices will be filed against non-paying bidders.
• 30-day-warranty for replacements (unless otherwise specified within auction)

Please check our feedback, and bid with confidence!

FAQ:

Q: What is your contact phone number?

A: 909-480-3000 EXT 104 Available Monday- Friday 9:30AM to 5:00PM PST. After hours contact us using the eBay messaging system

Q: Where can I get technical support?

A: Please give us a call at 909-480-3000 ext 104.One of our techs will be glad to answer any questions.

Q: How long will it take you to ship my Item?

A: Our goal is to ship the next business day after you place your order.If your order is placed during the weekend we will process your order on the following Monday

Q: Where is my tracking number?

A: We email tracking information to the registered email address on your EBay account. We also post tracking directly on the Order Detail Page.

Q: What shipping courier do you use?

A: We ship all our products by UPS services. For international, APO, and PO Box shipments we use USPS.We do ship to APO addresses by USPS Priority Mail.  

Q: What is your return policy?

A:  30 Day Limited: Items with this policy may be returned or exchanged within 30 days of purchase.You must obtain an RMA number from our Returns Department using the eBay messaging system.  Your returned item must contain ALL of the original accessories and packaging, including cables, manuals, and/or cd's.Returns for refund must be requested within 7 days of receipt.  We understand that no matter how much we try; from time to time there will be a need to exchange a defective product.We offer free exchange for all domestic customers.However, the customer is responsible for return shipping on all refunds no matter the reason.We ask that all our customers be comfortable with this policy before their purchase.

Q: What does recertified mean?

A: Recertified is a term that has many definitions depending on who you speak to. Some vendors try to use this term to hide the fact that a recertified unit is refurbished.The difference between recertified units and refurbished is that factory recertified units were refurbished and tested by the original manufacturer.All parts used are original NEW manufacturer parts.While anyone can refurbish a drive only the manufacturer can do so with all new parts and stamp these units as recertified and give them a warranty period.In order for a drive to be stamped recertified by the manufacturer it must meet all standards a new unit does.

Q: Do you charge sales tax?

A: By law we must charge tax to CA residents

Q: Can you declare my package as a gift or declare a lower value?

A: No, international customers please note it is a federal crime in the USA to falsify information on customs declaration forms.We cannot honor these requests.
You are responsible for all customs duties and fees that may arise from importing one of our products into your country.In most cases we will not even respond to your emails if it requests us to modify the declared value.

Q: Why do I see two separate listings of the same item at different price?

A: While we are 100% USA based seller, We can offer lower prices on selected items which ship directly from Asia. Please note our two days shipping guarantee does not apply.Expect a transit time of 10 - 15 days.

Q: Why do you ship some items directly from China?

A: While we are 100% USA based sellers out of La Verne, CA.We sometimes offer items that ship directly from Asia.With a globalized economy we realize in order to provide the latest technology at the best prices we must explore different markets.These items may also be available from our US location at a higher price.

Payment: 

• PayPal payments must be from a verified PayPal account.
• If your payment is not from a verified PayPal account we have the right to void and cancel your order.
• In the case of an incorrect address being entered during checkout,we cannot make edits to the address but we will fully refund you upon request so you can reorder with the correct address.
• We do not accept any other form of payment (no exceptions)
• For "Buy It Now" listings the payment is due immediately.Auction listings must be paid within 3 business days or bid will be voided.

• We provide free local pickup on all orders
• Orders must be prepaid before pickup
• Contact us for pickup address
• CA customers will be charged 8.75% sales tax

Shipping: 

We ship items Monday through Friday; we do not ship on weekends or holidays.Standard Order Processing time: Your order should leave our warehouse 1-2 business days from the date of cleared payment.While we try to get all orders out the next business day we will notify customers of any delay that may occur.

• Estimated order transit time: 2-8 business days from the shipment date.
• Total estimated delivery time: You should receive your item in a minimum of 4 days and a maximum of 12 days.
• Overnight orders are processed the next business day.
• Free shipping auctions are for the Continental USA only
• Puerto Rico customers please contact us for additional shipping charges.

We ship all orders using UPS / USPS services.We will post tracking numbers directly on the Order Detail Page. Customers are responsible for being home or arranging delivery.If a package is returned, shipping charges will be deducted from refund. 

• All packages under $200 will not have signature required.
• All packages $200+ will require a direct signature.
• Packages with a value of $150 or more will not be shipped to PO Box addresses.
• We will only ship to the Paypal confirmed verified address

International customers: We do not calculate or charge you for local duties or taxes on non-US shipments.You are responsible for paying any taxes, duties, or customs fees charged by your local government.Please check with your local customs office for regulations & more information

Returns: 

We understand from time to time the need to return and item may occur.  Please read below for a detailed overview of our return policy. We will exchange defective or damaged products within the warranty period.This is usually 30 days unless stated otherwise.

• Returns for refund are accepted for the first 7 days after the customer receives the item 

If a customer returns an item by choice, meaning it is not caused by defect or performance, which originally had free shipping there will be a $6 fee deducted from the refund.If there were shipping charges in this case they will not be refundable.

• Please contact us by using the Ebay messaging system.
• Any problem with an Item must be reported within the warranty period.
• If items are damaged in transit please notify us within 24 hours of receiving the package or no claim will be allowed.
• If you are returning an item by choice within the 7 day period you are responsible for the shipping cost.
• Shipping costs are non refundable.
• Exchanges are free of cost to customers during the warranty period.
• Customer is responsible for shipping and returning for refund.

Please do not send any items to us without a RETURN MERCHANDISE AUTHORIZATION (RMA) Number.

Contact us: 

Contact Information

1. Phone: 909-480-3000 EXT 104 M-F 9:30am - 5:00PM PST

FAQ

Q: What is your contact phone number?

A: 909-480-3000 EXT 104 Available Monday- Friday 9:30AM to 5:00PM PST. After hours contact us using the eBay messaging system

Q: Where can I get technical support?

A: Please give us a call at 909-480-3000 ext 104.One of our techs will be glad to answer any questions.

Q: How long will it take you to ship my Item?

A: Our goal is to ship the next business day after you place your order.If your order is placed during the weekend we will process your order on the following Monday

Q: Where is my tracking number?

A: We email tracking information to the registered email address on your EBay account. We also post tracking directly on the Order Detail Page.

Q: What shipping courier do you use?

A: We ship all our products by UPS services. For international, APO, and PO Box shipments we use USPS.We do ship to APO addresses by USPS Priority Mail.  

Q: What is your return policy?

A:  30 Day Limited: Items with this policy may be returned or exchanged within 30 days of purchase.You must obtain an RMA number from our Returns Department using the eBay messaging system.  Your returned item must contain ALL of the original accessories and packaging, including cables, manuals, and/or cd's.Returns for refund must be requested within 7 days of receipt.  We understand that no matter how much we try; from time to time there will be a need to exchange a defective product.We offer free exchange for all domestic customers.However, the customer is responsible for return shipping on all refunds no matter the reason.We ask that all our customers be comfortable with this policy before their purchase.

Q: What does recertified mean?

A: Recertified is a term that has many definitions depending on who you speak to. Some vendors try to use this term to hide the fact that a recertified unit is refurbished.The difference between recertified units and refurbished is that factory recertified units were refurbished and tested by the original manufacturer.All parts used are original NEW manufacturer parts.While anyone can refurbish a drive only the manufacturer can do so with all new parts and stamp these units as recertified and give them a warranty period.In order for a drive to be stamped recertified by the manufacturer it must meet all standards a new unit does.

Q: Do you charge sales tax?

A: By law we must charge tax to CA residents

Q: Can you declare my package as a gift or declare a lower value?

A: No, international customers please note it is a federal crime in the USA to falsify information on customs declaration forms.We cannot honor these requests.
You are responsible for all customs duties and fees that may arise from importing one of our products into your country.In most cases we will not even respond to your emails if it requests us to modify the declared value.

Q: Why do I see two separate listings of the same item at different price?

A: While we are 100% USA based seller, We can offer lower prices on selected items which ship directly from Asia. Please note our two days shipping guarantee does not apply.Expect a transit time of 10 - 15 days.

Q: Why do you ship some items directly from China?

A: While we are 100% USA based sellers out of La Verne, CA.We sometimes offer items that ship directly from Asia.With a globalized economy we realize in order to provide the latest technology at the best prices we must explore different markets.These items may also be available from our US location at a higher price.