eBay

3 LOT - 4-5" PLATINUM OGON Butterfly Fin Live Koi fish pond garden NDK


NEW SHIPPING RATES FOR 2012

$15 Per Shipment to PA, MD, DC, OH, WV, KY, TN, GA, VA, NC & SC

$35 Per Shipment to ALL STATES NOT LISTED ABOVE (except Alaska and Hawaii)

$50 Per Shipment to AK and HI

There is no limit to the number of koi that can be combined into one shipment. Your shipping cost will never increase.

Want FREE shipping? Combine your items into one shipment with one of our free shipping items

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LIVE ARRIVAL GUARANTEE

We guarantee all of our fish for up to 24 hours after the time of arrival. If your koi is DOA or does not make it through the first 24 hours after arrival, please send us a picture of the deceased koi, and you will receive a full refund for the cost of any DOA koi. Contact us through the eBay Contact Member link for the email address to send the pictures to.

The koi pictured are the exact koi that you will receive.

All koi have been quarantined for a minimum of three weeks prior to shipment.

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SHIPPING

  • We ship UPS Next Day Air or UPS Ground, depending on your location. Next Day arrival is always guaranteed. No other couriers may be used. Sorry.
  • Shipment will be made on the next available day after payment is completed. We package orders on Monday thru Thursday, and ship them to arrive at your doorstep on Tuesday thru Friday. We do not ship to arrive on Monday. If eBay displays an estimated arrival date of Monday for your shipment, this is incorrect. Your box will NEVER arrive on Monday.
  • Saturday Arrival is available. A $15 UPS fee for UPS Saturday Delivery will apply. Message us after winning your auctions to request an invoice including shipping for Saturday arrival. Please keep in mind that UPS does not offer Saturday Delivery to certain areas of the US. If you are not sure if Saturday Arrival is available for your area, message us to check.
  • If payment is completed before 12 noon EST, your box may be shipped the same day.
  • IF YOU WOULD LIKE TO RECEIVE YOUR KOI ON A CERTAIN DAY, there are two ways to notify us of the day you need your box to arrive. 1) Include a "note" on your Paypal Payment at the time you submit payment, specifying the day you need your box to arrive. 2) Contact us through the eBay Contact Member link, and specify in your message which day you would like for your box to arrive.
  • We will always respond to your message to confirm that we have received your request for your box to arrive on a certain day. If you do not receive a confirmation response within 4-5 hours of sending your request, please contact us again.
  • We will add a tracking number to your eBay Invoice on the evening that your box ships. If you cannot find your tracking number, please contact us, and we will send your tracking number as soon as possible.
  • No local pickup is available, sorry.
  • If you win multiple items, and try to pay for them before invoices have been sent, eBay will try to charge you individual shipping for each item. Please wait until all auctions for that night have ended, and we will send out revised invoices. If you accidentally overpay for shipping, your overpayment will be refunded.
  • Upon arrival of your shipment, if you are unhappy with your koi for any reason, please contact us before leaving negative or neutral feedback. We strive to keep all of our customers happy, and we will work with you to find a solution.
  • Contact us through the eBay Contact Member option with any questions or concerns. We will typically respond in less than one day.

PAYMENT

Koi will be held for up to 14 days from the date of your first won auction. The 14 day deadline does not extend each time you win a new auction. Payment is due after 14 days, and your fish will ship on the next available day.

Please bid with confidence that you will receive your fish alive and healthy. However, in the event that your fish are DOA, a digital picture of the deceased fish will need to be sent to us within 24 hours of shipment arrival. Contact us through the eBay Contact Member link to get the email address to send the pictures to. The item price of each DOA fish will be refunded. We are not responsible for shipping payments on DOAs or replacements.

If your box arrives crushed or otherwise damaged by UPS, please document the damage with photographs, and contact us to open a claim with UPS. You will be refunded for any DOA caused by a damaged box or delayed shipment.


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See Description
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