Please kindly keep in mind that we are a seller in China, and you are doing international business, so the delivery may take a bit longer than your deals domestic.
● Generally, delivery time is 7-14 business days to USA, United Kingdom, Australia and 7-25 business days (not including Sat. and Sun.)to most other countries.
● We will make shipment within 48 hours once the payment is clear (Saturday and Sunday are not included) .All items will be dispatched from our warehouse and shipped via HongKong Post Air-mail.
● We will make shipment according to the address you put on eBay, if you want us to ship items to a different address please contact us before making the payment.
●If you can’t receive the package for more than 4 weeks, please contact us, thanks!
● Items can be combined into one invoice but the total shipping fee will be the sum of each item's shipping & handling charge.
●We only provide free tracking number for the order above $45.Please contact us if you order less than $45 and need to ship it by registered mail.And we'll charge you $4.
● We accept PayPal only. Payment must be received within 7 business days of auction closing.
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We sincerely hope you are satisfied with our items and customer services. If you have any concerns, please don't hesitate to contact us. We would like to do whatever we can do to help you out.
●Please kindly take your time and leave us 5 ★ Detailed Seller Ratings and POSITIVE feedback if you are happy with the transaction, both of them are of ultimate importance to us.
● If you are not satisfied in any regard, please DO communicate with us via ebay message and let's have the opportunity to make you satisfied before you leave any non-five stars DSR, poor feedback and open any dispute/case.
● We BEG that PLEASE DO NOT leave us 1, 2, 3 or 4-star Detailed Seller Ratings because they mean "you are NOT satisfied", equaling negative feedback.
We always take customer service seriously and want you to be 100% happy with your shopping experience here. If you have any queries please contact our team by email first before leaving any negative feedbacks ,we will email back to you within 24 hours!
● If you find the item received incorrect,please contact us within 7 days after receiving your order and confirm your eligibility for an exchange or return with us before sending the items back.
● If an item is missing from your order, please feel free to contact us .We will offer a full refund or reissue a new one depending on your choice after confirming that.
● If you find the item you received defective or damaged,you are surely eligible for a full refund or exchange. When requesting your refund, please kindly be ready to provide us photographs clearly showing the problem with the item and its courier number as soon as possible.Alternatively, Please open the item in front of the deliveryman and if you find it damaged during shipping, you can reject it. We will then ship you a new item immediately.
● We are always here for you,offering friendly, comprehensive customer service every step of the way. Please follow the good eBay practice to contact us if any doubts and problems.We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.