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We offer full refunds or exchanges of products that have manufacturing defects. We will happily exchange the product for a new one or refund the sale. Please only contact us through eBay first. The defective item will be replaced with all costs and charges paid by JP Lights & Trailer Parts, to ensure customer satisfaction. We unfortunately do not offer refunds to customers who change their mind, don't know how to use the product or find no use for the product. Unfortunately under no circumstances will a refund on postage charges be refunded on returns or exchanges on the product. By bidding & purchasing this item you are fully aware and accept our returns and exchange policies. We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal. All items are shipped from our Warehouse. Sorry pick up is not available from our factory. Item will be packaged and sent within 48 hours after the payment has been cleared into our account. Australia Post will be used for all orders within Australia. For larger orders we may send them through Toll, TNT, STAR-TRACK. We can organize EXPRESS, registered post or tracking for customers however an extra cost will be incurred for these services. Any Questions? Please check this listing page carefully as the answer is usually there. If not, let us know and we'll try our hardest to reply within one working day. Thank you for visiting our store. We have over 15 years of experience in the Trailer and Off Road industry. We strive to stock the largest range of trailer, caravan, 4x4, truck, boat and hardware parts at the best prices. |