eBay
Gestuz Womens Wool Boucle Leather Trimmed Wool Jacket Long Sleeved Top
Product code: 60078602430

Leather trimmed Gestuz open front wool Jacket. This jacket features four front facing pockets, zip fastening cuffs and a round neckline.

  • Leather trim
  • Zip fastening cuffs
  • Round neckline
  • Danish sizing
Material:Shell 1: 74% Acrylic and 26% Wool Shell 2: 100% Polyester
Care Instructions:Dry clean only

How much does delivery cost?

Service

Working Days

Cost

UK Standard Free*

5 – 7 Days

£0.00

UK Standard

5 – 7 Days

£5.95

Channel Islands

10 – 12 Days

£15.00

EU

10 – 12 Days

£15.00

International

10 – 12 Days

£20.00

*Standard UK delivery is currently FREE on all orders delivered within the mainland UK valid for a limited time only.

Please note shipping surcharges may be applicable to heavy packages.

Where do you deliver to?


We deliver to most countries world-wide.

Please contact our Customer Relations team if your country is not on the below list:
ebay@flannels.com

Australia

Ireland

Qatar

Austria

Italy

San Marino

Bahrain

Japan

Saudi Arabia

Belgium

Jordan

Singapore

Brunei

Kuwait

Slovakia

Canada

Latvia

Slovenia

Chile

Lithuania

South Africa

China

Luxembourg

South Korea

Cyprus

Malaysia

Spain

Czech Republic

Malta

Sweden

Denmark

Monaco

Switzerland

Egypt

Netherlands

Thailand

Estonia

New Zealand

Turkey

Finland

Norway

United Arab Emirates

France

Oman

United Kingdom

Germany

Philippines

United States

Greece

Poland

Venezuela

Hungary

Portugal

India

Puerto Rico

 

Are there any UK addresses where delivery might take longer?

Yes, there are certain locations including the Highlands, Shetland Islands, the Channel Islands and other remote areas where it may take longer to deliver your order.

Do you deliver to BFPO addresses (British Forces Postal Office)?

No, unfortunately we cannot deliver to BFPO addresses as all parcels require a signature upon receipt. 

Do you deliver to PO Box Addresses?

No unfortunately we cannot deliver to PO Box addresses.

How long will my order take to be delivered?

Service

Working Days

Delivery

UK Standard

5 – 7 Days

Monday to Saturday
8am – 6pm

UK Highlands, Shetland

10 – 12 Days

Monday to Friday

EU

10 – 12 Days

Monday to Friday

International

10 – 12 Days

Monday to Friday

Channel Islands

10 – 12 Days

Monday to Friday



Working days are defined as Monday to Friday excluding public and bank holidays, we do not offer a delivery service on a public or bank holiday.

Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Can I track my order?


Yes, when your order is dispatched an automated email will be sent to you, which will contain your unique tracking information.

What will happen if I am out when you deliver?


If you are not available to accept delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card. Delivery will be attempted three times before the goods are returned to sender. 

The product I ordered has arrived faulty / damaged, what should I do?


We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you ordered has arrived faulty or damaged, please follow the returns information.

Upon receipt of any damaged/faulty goods the Flannels Returns Department will inspect the goods and your PayPal account will be refunded in full.

I have been delivered the wrong product, what should I do?


We apologise for the inconvenience if we have delivered an incorrect item. If you have received the wrong item, please contact us to arrange collection/return. Your PayPal account will be refunded in full upon receipt of the goods by the Flannels returns department. 

Will my parcel be insured?


All orders are shipped via DHL or Yodel. Goods will be insured during the time they are in transit and until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not yourself for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Flannels.

Will international deliveries be liable for surcharges/customs duty?


International and European orders may be subject to additional postage charges after an order is placed. European and International customers will be contacted regarding any additional charges via email, with full details of how to make additional payment. Please contact our customer service team who can advise on any additional charges that may be applied:

Local import taxes may be applied to deliveries outside the UK; this is solely the customer’s responsibility. Flannels cannot be held responsible for any customs charges or duties. Local customs office may hold your goods if relevant import taxes are not paid.

What is your refund policy?

Flannels is confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to refund your purchase providing:

  • the goods are returned within 28 days of receiving your order.
  • the items are returned in the original undamaged packaging with all tags intact.
  • the product is returned in the same new and unworn condition as received.

You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post.

How do I return an item?


You CANNOT return a Flannels eBay purchase to a Flannels store.


To make a return, please follow these simple instructions.

  • Securely wrap the unworn/unused items you wish to return
  • Record your reason for return on your order confirmation sheet
  • Seal the goods along with the completed order confirmation paperwork  within secure, waterproof packaging
  • Attach the Collect Plus returns label to the outside of the parcel or alternatively you can return your goods via the post office.

RETURNS ADDRESS:

All returns must be posted to the following address:

Flannels Ebay Returns Department
The Flannels Group Ltd
Martland Park
Challenge Way
Wigan
WN5 0LD
United Kingdom


Please Note: We do not offer free returns. If you use the Collect + service the £3.95 charge will be deducted from your refund.

What is Collect +?


Collect + is a convenient way to return parcels at over 4,000 local shops and most are open from early until late, 7 days a week. You will receive proof of postage, £100 insurance and an online tracking code, so that you can follow your parcel's progress back to us. We strongly recommend the use of an insured and traceable postal service (e.g. Royal Mail Special Delivery) for all returned parcels with a value in excess of £250.Please note that all items returned to Flannels Fashion are the responsibility of the customer until they arrive at the Flannels return depot.

Visit http://www.collectplus.co.uk/returns/new/flannels and follow the instructions to download a returns label and find a collect+ store

  • Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
  • Drop off your parcel at any local store offering the Collect+ service.
  • Keep your receipt to track your parcel at www.collectplus.co.uk/track
  • Valid for UK customers only.

Please note that you can only use Collect+ to return a parcel with dimensions no larger than 50x30x30cm (cabin size baggage), which weighs no more than 10kg. By using the Collect+ service a deduction of £3.95 will be deducted from the total refund value.

The product I ordered has arrived faulty / damaged, what should I do?


We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you ordered has arrived faulty or damaged, please follow the returns information. (Click: Link to returns section).

Upon receipt of any damaged/faulty goods the Flannels Returns Department will inspect the goods and your PayPal account will be refunded in full.

I have been delivered the wrong product, what should I do?


We apologise for the inconvenience if we have delivered an incorrect item. If you have received the wrong item, please contact us to arrange collection/return. Your PayPal account will be refunded in full upon receipt of the goods by the Flannels returns department.  

 

Are any products non-returnable?

For health and safety/hygiene reasons we are unable to give refunds or exchanges on the following products:

Earrings
Underwear

When will I receive my refund?


We aim to process refunds to your Pay Pal account within 2 to 3 working days of the goods being received back into the warehouse. Please allow up to 14 days to receive your refund.

What happens if the item I have ordered is out of stock?


At the time of the listing all items are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order.

This may occur during busy periods when a lot of people are purchasing the same items. In these instances we will contact you as soon as possible to make you aware of the issue. We will aim to offer you an appropriate alternative, however if this is not suitable we will then offer you a full refund with our sincerest apologies.

Can I return my order to my local Flannels store?

No, orders purchased at the Flannels eBay site cannot be returned to a Flannels store.

Size chart

Contact Us

Phone: 0845 1299 241 Option 1
Email: cs@flannels.com

Opening times:

Monday - Friday 9am - 5pm
Saturday - Sunday Closed
Bank Holidays 11am - 4pm
Public Holidays Closed

Returns Address:

Flannels Ebay Returns Dep.
The Flannels Group Ltd
Martland Park
Challenge Way
Wigan
WN5 0LD
United Kingdom

Flannels Group Ltd 2009 | Registered in England, Number: 2318510
Registered office: Unit A | Brook Park East | Shirebrook | United Kingdom | NG20 8RY |

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