Refurb Grading Guidelines
Grade A :- All Functionality Pass Very Fine hairline scratches( Less than equal to 5 mm in length at back cover & less than 5mm on the touch/ LCD) ,very fine (Less Than 2 mm)dent at one corner.
Grade B :- All Functionality Pass 1) Minor scratches on Screen(Less than equal to 5 mm in length) 2) Minor Dents/Scratches on sides/back (Less than 5 mm in length and only Two dent of size 2-3mm on any of the corner).
Grade C :- All Functionality Pass 1) Scratches( 5-10 mm in length & 2,3) on LCD /on back cover number <5 Scratches2) Dents:(a) 2-4 minor dents to 2-3mm on back (b) Minor dents of 2-3 mm can be 4-5 in numbers on sides 3) 3-4 small dots/spotson the LCD screen but not visible once phone is configured and on Home Screen/Working condition. 4) Small/minor change of colour in the corners/sides.
Grade D :- All Functionality Pass 1) Minor dots/spots size 2-5mm <=5 no on LCD2) Change of color 10-15 mm from all sides 3) Change of colour in LCD., Long patches,>20 mm in size. 4) Minor Cracks on Cosmetics All sides 5) Receiver Net Missing 6) Paint peel off 7) Colour pale/change 8) One or 2 keys hard pressed 9) Missing Rubber cover on sides 10) Poor Fit gap in back cover casing. CLAIM
PROCESS
Customer
contact points-
i.Toll
free- 1800-420-4664 ii.E-mail-imcoverplus.in@ingrammicro.com
A. Pick & Drop Locations with Cashless benefits
Locations with pick up facility B.
Non Pick up locations –Self Service
Cover Plus
Department First
Floor Ingram
Micro India Ltd G-9, Block
B-1, Mohan Co-operative Industrial Estate, Mathura
Road,
New Delhi
– 110044 IMPORTANT INFORMATION FOR BUYERS
What does refurbished mean: Refurbished products
are used customer returns that are essentially "new" items, or they
may be defective products that were returned under warranty, and after
repairing the defects products are available for reselling. How are refurbished phones
different from New: The main
difference between "refurbished" and "New" products is that
refurbished products have been tested and verified to function properly, and
are thus defects free, while "New" products may or may not be have
defect as they are box pack untouched. What is Box Changed: Original box is
replaced with new box, as due to handling original packaging is having marks of
handling. Where can I get my phone serviced in case of problem:
Buyer can get the service from any local Ingram Micro India Ltd. Office. Warranty applicable only for
manufacturing defects. Product
Condition: Our product belongs to Grade C please check the details above. No Return/No
Replacements: Please read all the details very carefully because we are not
going to accept any return, No Ebay guarantee claims cases will entertain. Payment: Only Prepaid orders
will entertain. All Cod orders will automatically cancelled. What all include
in box: The box contains original mobile phone and supporting earphone and
charger (not original) Contact Details:
For any queries you can contact us on +91
9521532262 or drop a mail on rkinternational.ebay@gmail.com.
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