Pentel Sterling Excel Rollerball Pen - Ivory K611W-A Home About Us Terms&Conditions Payment Delivey Returns Comb Postage Contact Us FAQs Product description     Pentel Sterling Excel is an attractive all-metal rollerball with a high-quality finish. pen has engraved details on the cap and barrel. These stunning, beautifully balanced product makes an ideal gift for extra special someone this Christmas. Comfortable to use, great for everyday writing. Glossy lacquered barrel in Ivory colour, with chromed trim and engraved ring. Medium black smooth-writing gel roller refill.  Presented in a Pentel gift box. All our pens are 100% Genuine, Brand new. If you have any queries regarding our products, do not hesitate to contact us on bizladyshop@googlemail.com Also available other colours: Payment               UK & International Customers.      We  accept the following payment methods: PayPal Credit Cards via PayPal              Please make sure that payment is received within 3 days of purchase. All local & International transactions should be made in GBP (British pounds). Read more about PAYMENT METHODS Buy more products from our eBay shop and we will be happy to combine your postage. Just Ask! Read more about COMBINED POSTAGE Delivery We ship to UK and WorldWide. We aim to dispatch all purchases within 24hours  of receiving your cleared payment. Items ordered during Weekends will be dispatched following Monday. Most orders are usually sent by 1st class Royal Mail or Courier and arrive within 1-2 working days in UK Mainland. Some orders to the Channel Islands, Isle of Man, Scottish Highlands, Scottish Islands and Northern Ireland may incur an Additional Surcharge.  Most orders to UK Mainland have a maximum delivery charge of £8.95. If you have any questions before or after placing your order or if your order takes longer to arrive than you expected, please contact us. Read more about Delivery times, UK delivery Zones by Postcode, Additional Surcharges, International Delivery in our DELIVERY INFORMATION section. Returns & Claims          7 days Money Back Guarantee. If you are not completely satisfied with your purchase we will be happy to  give an exchange or refund within 7 days of purchase.  For any exchange or refund, you need to contact us to inform of your intention to do so. You will be sent a Return Form and you will need a copy of original receipt of purchase. We accept returns of Non-Faulty items ONLY if the factory seal has not been broken and the item has not been installed. The product must be in original condition, unused, with all original packaging and accessories. Restocking fee of 25% will be charged for Non-Faulty items returns. Shipping and handling fee are Non-refundable. Please allow 5 working days for process. Please contact us for instructions within 5 days of receipt.      Read more about RETURNS Policy.               Why Buy from Us? Biz Lady Essentials is dedicated to providing our Customers with the best possible  service!                     Biz Lady Essentials Guarantied: Worldwide shipping. All products are in stock. 24Hrs Dispatch and Fast Delivery Most items dispatched by 1st class Superior Customer service. 7 days Money Back Guarantee 100% Genuine Products at Great prices UK Based We are here to assist you if you have any questions about a product, feel free to contact us on bizladyshop@googlemail.com.