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Delivery...
Within the UK, delivery is handled by Royal Mail. Please carefully select the appropriate delivery service at the checkout before paying.
International delivery is now trackable and quicker! Within Europe delivery isusually takes 3-5 days.
SAVE MONEY - Ask us to combine shipping with many items (before paying).
Please note: delivery outside the UK is EXPENSIVE. If you give us low star ratings for delivery cost, shipping to Europe will be stopped.
Please understand that in times of bad weather that deliveries can be delayed.
Lost or damaged items...
If items are broken in transit, simply email a clear photo of the product including the packaging to us at shop@smarines.co.uk and we will immediately ship a replacement. The photo must show the damage clearly.
Alternatively bag up everything, including the packaging, and send it back to us. Upon receipt we will immediately ship a replacement.
If you feel an item has been lost in transit, please inform us ASAP. We ask that you wait until 7 days from the date of purchase before we re-send any item (14 days for international shipments). Payment...
We accept Paypal, and credit and debit card payments through the paypal checkout, for those of you who don't have a paypal account. |