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Shipping - All items are generally dispatched by the next working days after your payment has been verified. We only dispatch item during Monday to Friday, and don't dispatch on Public Holidays.
- Our shipping rate include the cost of shipping, handling and packaging. Delivery will take 3-5 working days. (notice: we don't provide the Tracking number)
- International shipment will take 5-12 working days. But we cannot guarantee the time of the parcel should arrive.
- We send all item with Royal Mail service.
- We are not liable for custom delays or charge, and we send all non-EU items as declared values.
- If the parcel is late, please first check with your local post office as signed for card is not always left. For lost parcel allow 10 working days.
- We are not responsible for undeliverable address. We reserve right to charge the shipping fee again for returned items due to wrong address.
Payment
- We only accept PayPal.
- Our PayPal ID: rachel2921@hotmail.com
Returns
- Items are guaranteed for 2 months
- If any of the Goods received appear visibly damaged or different to what was described, please email us within 48 hours upon its arrival. Please remember to attach a photo of the received item in the email and we are happy to arrange an exchange.
- If your item isn't working properly, please report the problem to us via email within 14 days from the date of receiving. We will provide you the instructions of receiving a replacement or returning your item for a refund if the item is confirmed to be defective.
- Where you are withdrawing from your purchase in 14 days after delivery, and there's been no error on our part, we'll refund only the item price upon receiving your returned parcel. Buyer should take the cost of return shipping charge.
- Before sending the item back, please request a return through eBay email. Please include inside the packaging your item number, your eBay ID, your name, and reason for return. And it is much appreciated if you would send us tracking number or certificate to confirm return. This will ensure we know your item is coming and therefore reduce the handling time.
- All returned parcels will be examined before we precede a refund or exchange. It will take up to 48 hours. You will receive a confirmation email when we finish the examination.
- Please give me an opportunity to solve this problem before you leave Neutral or Negative feedback and open eBay or Paypal dispute case. We promised you will be satisfied with our solution!
- Non-returnable items: We're sorry, but we DO NOT ACCEPT returns of any product that is:
- returned more than 30 days
- the guarantee is expired
- any product that is not in its original condition, such as missing parts, or is damaged due to accidents, physical force, water, fire, power surge, acts of God, natural disasters or other misuse.
- Any free gift products.
About us
- Buyer will receive the transaction notification form ebay within 24 hours. We reserve the rights to cancel the order if the buyer dose not make payment or contact us within 7 working days after purchase.
- We are always do our best and provide the best service and reliable products to every customer.
- Our email address is bluerabbit_66@hotmail.com
Please contact us to resolve the issue before leaving negative feedback.
Thank you!
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