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Shipping Policies / Options |
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Shipping Fulfillment Times / When Will My Order Ship? |
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| Standard Fulfillment Time |
At BikeBandit we make every effort to ship your order as quickly and efficiently as possible. Most products will ship to you from our Southern California Headquarters or one of 24 Distribution Centers throughout the United States and will be processed within one business day. If you have questions on the availability of a product or need an item sooner, please give us a call and our logistics experts can help you determine the quickest, most efficient way to get your order fulfilled.
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Domestic Shipping Exclusions |
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| Locations | Shipping Method | Delivery Time | Exclusions |
| Rural locations | Standard Ground or UPS only | Based on shipping method selected **additional shipping & handling fees may apply | USPS & UPS may not deliver to some rural areas - shipping method subject to change. |
| APO/FPO | USPS only | 4 to 7 business days | No tires / chemicals / batteries / oversized items |
| California Customers | California customers packages will ship via Standard Ground or UPS Ground only. No Express shipping options available. | ||
| Partial Shipments on US orders only | Available upon request, additional shipping fees may apply | ||
| P.O. Boxes / APO / FPO | We are unable to ship tires, chemicals, and/or batteries to a P.O. Box. A physical U.S. street address will be required. You will be contacted via email in the event the address is subjected to change. | ||
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Customer Support Hours: Sales Department: M - TH: 6am – 6pm Pacific Friday: 6am – 5pm Pacific Sat: 7:30am – 4pm Pacific Customer Service Department: M - TH: 6am – 6pm Pacific Friday: 6am – 5pm Pacific |
Call Us! Toll Free! Pick Up the Phone and Dial 1-888-339-3888! |
Payments
Paypal:
You should receive a payment confirmation email after your payment clears Paypal.
Credit Cards:
Credit card payments should clear within a few minutes and you should recieve a confirmation email shortly after you have paid.
Check your payment/shipping status:
Log into your My eBay account. Go to the "Purchase history" section. All your eBay orders for up to 60 days prior are listed. The items are broken up into three sections: "Awaiting Payment," "Shipped," and "Awaiting Feedback." You can also hover above the icons next to each item to see the payment status and shipping status on each item.
What types of payments do you accept?
We gladly accept Paypal and credit cards (Visa, MasterCard, American Express, and Discover).
How long can I wait to pay for my item?
From the moment an auction ends or a "Buy It Now" is completed, you have exactly 7 days to complete payment. On the 8th day, we will cancel the transaction, re-post the item for sale, and file with eBay for a refund of Final Value Fees that we incurred on the sale.
Do you charge sales tax?
Yes but only from California customers. We're required by state law to implement sales tax where we have a presence. That means all California shipping addresses will incur 7.50% sale tax.
How do I redeem my eBay or Paypal gift certificate?
You can use an eBay gift card or gift certificate to pay for all or part of a purchase. After clicking Pay Now to pay for the item, you'll be prompted to enter your redemption code. To use a gift card or gift certificate, you must have a PayPal account (if you don't have one already, you'll be given an opportunity to sign up). Your eBay email address must be listed in your PayPal account. And your PayPal account must have a bank account or credit card associated with it.
Returns Policies and Procedures
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Return Policy Timeline Requirements / Exclusions / Fees |
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| OEM | Aftermarket | Apparel | |
| Return Policy Timeline | 15 Days - from Delivery Date | 30 Days - from Delivery Date | 30 Days - from Delivery Date |
| Restocking Fees | 20% of Merchandise Value | No | No |
| Electrical Items* | No | Yes | Yes |
| Closeout Items | N/A | Contact Us | Contact Us |
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Exchanges |
Yes | Yes | Yes |
| *BikeBandit is unable to accept returns on OEM electrical parts. Certain aftermarket items are exempt from this condition - please contact us before returning electrical items. | |||
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Return Policy Details |
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| The BikeBandit return policy is simple. We accept all returns that meet the following conditions: | |||
| In order to be a valid return, contact BikeBandit's Returns staff for a Return Authorization. Be sure your return reaches BikeBandit within the timelines outlined above (15 days from delivery for OEM parts, 30 days from delivery for Aftermarket or Apparel Items.) All acceptable aftermarket and accessory returns that meet our return conditions below are credited for 100% of the merchandise value (including sales tax for orders shipped within CA). Returns on all OEM parts are subject to restocking fees of 20% of the merchandise. | |||
| Original Manufacturer Packaging | Please note that all items will have to include all original packaging in good condition. (Free from scratches, blemishes, tears, dents, and markings - including writing of any kind.) If BikeBandit receives your return with damaged or missing the original packaging the item will be rejected, and your return will not be processed. | ||
| Unused Condition | BikeBandit is unable to accept returned items that have been installed, used or damaged. | ||
| Restocking Fees | OEM items are subject to a 20% Restocking fee.* Restocking fees do not apply to most Aftermarket items. | ||
| *Why is there a Fee? We return all OEM parts to the manufacturer. Because of this, we must face two charges: the cost to ship the item to the manufacturer and their respective restocking fee charges. BikeBandit will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer to our customers. | |||
| Electrical Parts | Like your local dealer, BikeBandit is unable to accept returns on OEM electrical parts. Certain aftermarket items are exempt from this condition - please contact us before returning electrical items. | ||
| Closeout Items | BikeBandit does NOT accept returns of items purchased when they are marked closeout. Please contact Customer Service for more details. | ||
Packing And Sending Your Return
BikeBandit includes plenty of packing material with every order. When returning something to us, please re-pack all items using the materials we sent. Keep in mind that shipping companies can be very tough on packages! Please be sure not to write on or damage the Manufacturer's packaging material as this can make an item un-returnable.
BikeBandit ships all items in re-useable shipping envelopes and boxes. When returning an item please use the original box provided with shipping material or purchase a new box if need be.
