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Prestige Frypan Bar 3 Piece Cookware Set - Black & Ivory
Detail Descriptions:
The Prestige Frypan Bar range in black and ivory has not only been designed with performance and functionality in mind, but appeals to those who appreciate stylish and distinctive cookware.
This set features non-stick ivory interior for great low fat cooking and along with the durable exterior is really easy to clean. Even use your favourite matal utensils. Use comfortably and safely with soft touch handles. Easily keep an eye on your cooking and lock in the flavour thanks to the see through glass lids. Oven safe to 180°/350°F/Gas Mark 4 and suitable on all hob types including induction.
This 3 piece set comprises of:
- 16cm saucepan
- 18cm saucepan
- 20cm saucepan
All Prestige Frypan Bar cookware pieces are guaranteed for 10 years.
Store Policies:
To make your purchase as simple and easy as possible, please refer to the store policies listed below. After winning an item in auction or completing a Buy It Now purchase, you have two check-out options:
Shipping Policy
For deliveries to UK addresses
A postage fee is charged only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item(s) will be dispatched within 3 working days. Generally orders placed before 11am will be dispatched the same day on a next working day carrier.
Currently we are offering free delivery to UK mainland customers on all orders worth £50 and over. Any orders valued below this will be charged at a rate of £3.99
Over the Christmas Holiday period our warehouse will be closed during public holiday times. Please allow up to 7 working days for delivery over this busy time. We thank you for your patience & understanding.
All orders to non-mainland UK address will be charged a postage rate of £15
* Please note that we do not deliver to the Republic of Ireland.
payment options
We only accept payment through PayPal.
Payment must be made within 16 days of checkout or an automated “Unpaid Item Case” will be opened.
About Us
About Us
Kitchenware Express is an eBay website dedicated to giving you, the customer, premium quality products that are delivered quickly. Shopping on the Kitchenware Express website is the easy way to great products that are guaranteed to give you quality, choice, assurance and convenience all at the click of a button.
Our Business
At Kitchenware Express our business and service are designed around you, the customer. We aim:
- To deliver our customers premium quality products quickly;
- To offer our customers value in every aspect of our contact with them from queries to transactions and after sales support;
- To constantly improve our service and resolve any problems within two working days
Our Product Range
We aim to constantly review and refresh our product offering to deliver our customers premium quality products at market beating prices. Our listed brands include; Anolon, Circulon, Meyer & Prestige that offer quality guarantees.
Shopping with us will give you:
- Choice
- Value
- A Quality Service
- Convenience
Customer Service
In Customer Services we aim to respond and resolve any query or comment within two working days; however, in the need of an escalation either in terms of quality or service this will be settled within a maximum of 7 working days. We are committed to high standards of customer care and if you believe we are not living up to this please let us know.
Guarantees
We guarantee that all personal data will be held in accordance with the data protection act. Further information can be found in our Terms & Conditions.
We guarantee that all financial details taken at point of ordering will be handled solely by our third party provider PayPal who is a world renowned and reputable company, we will never store or keep on record your financial details.
We also guarantee that all customer orders will be treated as a priority and delivered within our guideline maximum time of 5 working days from the time of ordering. Any delays and or problems with a delivery will be communicated once they are identified.
We will always take steps to minimise problems from our systems, website or products and we guarantee that any query or comment from our customers will always be read and responded to were applicable.
All our listed products have been quality accredited; however, if you are not completely satisfied with the quality of a product we aim to offer a refund / exchange in accordance with our Returns Policy.
Returns Policy
Returns Policy
This policy relates to products bought from Kitchenwarexpress eBay store only. If you purchased a Meyer product from elsewhere then please contact the retailer in the first instance.
To return any faulty, damaged, unwanted or incorrect product please always contact us via our eBay messaging platform or via our Customer Service team in the first instance as you will need to obtain a returns reference number from them before you can return your item(s).
This policy deals with two key elements:
1. Cancelling your order; or
2. Returns, of which there are three categories of return:
a) The return of unwanted items (this means the product is in a resalable condition but you no longer want it);
b) Or, to inform us that part of your order was not delivered or it was received damaged;
c) Or, to return/exchange faulty items
1 - Cancelling your order:
When you place an order on our website you will get an order number and an email confirmation. You can cancel from the time you placed the order up to 14 days after receiving the goods for any reason. You will need to contact us by email or post with your order details (full guidance on how to do this is at the bottom of this page). Unwanted items returned for refund must be received by us in a re-saleable condition the product′s outer gift box must not be damaged or marked; it must not have been used; and it should be complete with any accessories and/or free gifts received with the product and in its original packaging.
If the product returned is not in a fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
You cancel your order either via eBay messaging platform or email your request to us at customerservices@meyeruk.com
2a Returning unwanted items:
Refunds for unwanted items will be for the price you paid for the product and postage of that product to you. If multiple products were ordered and only part of the order is to be returned then postage will not be refunded. The cost of returning unwanted items to us will be borne by you. We will complete any refunds within 28 days of receiving the returned product(s).
2b - Order shortages or items received damaged:
You must notify us of any items received damaged or items missing from an order within three days of receipt. Please email or call us following the process at the bottom of this page.
2c - Faulty items:
If you think your item is faulty please email or call us following the process at the bottom of this page.
The manufacturer′s product guarantee terms and conditions will apply (for period of guarantees please refer to the Use & Care instructions supplied with the product). Your statutory rights will not be affected. If you wish to exchange an item you must inform us on your first request to us. Please note that we will refund returns postage costs on faulty goods only.
How to contact us:
It′s preferable you contact us via the eBay messaging platform, however you can email our customer services department at customerservices@meyeruk.com.
We aim to respond to your email within 5 working days of your request.
You can also call our customer services team on 0151 482 8282 but please be aware that opening times are Monday-Thursday 9am-5pm and Friday 9am-4pm.
If you are calling please have the following information to hand:
- The name of the website you purchased the item from.
- Your order number (this will be found on the email confirmation you received when the order was placed on our website).
- The “Product Ref” number this is usually a five-digit number which can be found on the order confirmation or on the website.
Returning Products Checklist:
1. Have you informed us of your wish to return your goods, and whether you require a refund or an exchange by email or telephone?
2. Have you kept the original packaging (and for unwanted items is it in a re-saleable condition)?
3. Ensure that you post out the goods in suitable packaging to ensure they are not damaged in transit.
4. Post your goods back to us with the reference number (which will be given to you by our customer services team) clearly visible using the most economical postage method whilst retaining a proof of postage receipt.
5. For exchange or refunds please allow the stated 28 working days of processing including the addition of the time taken for the goods to reach us once sent.
