The Welly Shop started life in 2002 on the country show circuit in the UK providing top quality, reasonably priced hand made rubber footwear to show goers from Hunter Boots and Le Chameau.

From those early beginnings in Ross-on-Wye, the business has grown in size considerably serving several thousand customers every year. We added a mail order and web-based business to provide customers with year round service and launched a web-based ordering facility for customers.

We moved the business from a rural property in Ross-on-Wye to a purpose built warehouse facility in 2010 to enable us to increase the product range and provide better service levels through increased access to the courier network.

After purchasing an eBay auction or Buy It Now purchase, please check out using the eBay links as this will update our system with your address and payment details. Your order will normally be posted within 1 business day after confirmation and verification of your payment information. Orders are not usually processed for shipment on weekends and holidays.

We are also able to accept debit and credit card payments over the phone Monday to Friday 9am to 5pm (excluding Public Holidays) by calling 01989 730217

We accept the following payment methods:

• PayPal
• Visa
• Mastercard
• Bank Transfer

We Accept PayPal
Payment must be received within seven (7) days for auctions. Unpaid auction wins will be forfeited after seven (7) days and a Non-Payer report will be filed with eBay to recover the closing fees of the auction. If you wish to combine multiple auctions for shipping, please make sure the closing dates from the first auction to the last auction are within seven days before submitting payment.

Your item will be professionally and carefully packed and despatched in a timely manner. Most of our orders placed and paid for before 2pm with cleared payment received are despatched the very same day!
Your order will normally be posted within 1 business day after confirmation and verification of your payment information. Orders are not processed for shipment on weekends and holidays. Sorry no pickups are permitted.

Faulty Goods
All goods are new unless stated otherwise. Any item found to be damaged or faulty when received must be returned to us WITHIN 7 DAYS of receipt. Please contact us through eBay communications and we will arrange a collection or send you shipping labels. We will refund delivery costs if the goods are faulty but for all other returns we cannot refund delivery costs

Non-Faulty Goods
We offer a credit or refund for goods that were wrongly ordered or ordered in error. All that we ask is that these items are returned to us in the original packing and in a saleable condition WITHIN 30 DAYS of receipt. Unfortunately we are not able to reimburse the P & P or carriage. This does not of course affect your statutory rights.

We are here to assist you during normal office hours, if you would like to contact us, we can be contacted by using the 'Ask the Seller a Question' link at the top of the page or via email at sales@thewellyshop.com

Please click on www.stores.ebay.co.uk/TheWellyShop  to visit our store.

Add us to your favourite sellers list and recommend our eBay store to your family and friends! Don't forget to regularly pass-by as we are constantly adding new products, special offers and unbeatable deals to our listings!