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Customer Support Phone Number: (408) 329-7985
Customer Support Skype: Aidetech

Our ebay store Policy:  (Please read carefully before you purchase from us, thanks)

About items in our listings:

All pictures are took by ourselves or from manufacturer, they are real and true. All Mulmeters includes battery and test leads, if you need other optional accessories which list in our action, please buy at our ebay store first and we can add this in your invoice. If you have any questions regarding this, feel free to contact us at sales@ickits.com;  All of our products are sourced directly from manufacturer or our own OEM products, they are brand new with warranty, our price are already big discounted price , normally we couldn't take any offers, but we do have discount for large volume buyer, please contact us for detail.

About Shipping:

1) Normally your order will be shipped within 1-3 business days after the payment is clear,  you will receive an e-mail that confirm your order has been shipped within 1-3 days after we receive the payment. Most items are in stock, sometimes some items may be temporary out of stock, if the lead time is more than 7 days, we will e-mail you and let you decide if you want to wait or cancel the order.

2) For domestic USA (including Canada), the delivery time is 3-5 days by USPS first class/priority mail or 5-10 days by first-class international to Canada, the track number is available upon request, Fast shipping is always available by paying USPS/UPS/Fedex express shipping cost.

3) International shipment under 2kg: Most orders will be shipped from our HongKong warehouse by post office air mail, the delivery time: USA, Canada, UK, France: 7-10 days, other North Europe countries: 10-14 days or longer, For Italy, Spain and Brazil may takes longer due to more time is needed for Customs Clearance.  Your shipping cost is pre-paid, sorry we are not responsible for any custom duty or broker fee, if needed, we can declare your item as 'gift' or 'sample' for you.  There is NO track number for this method, According to our experience, 1%  packages will got lost by using this method. You are very welcomed to pay additional $3.00 for registered mail Or you can paying more for express shipping 5-10 days with track number, the packages may get delayed at your country's customs for several days. If you haven't got your order within 28 business days after your payment is clear, please DO e-mail us your paypal date and your item # and your shipping address, we will get your back in 1-2 business days.

4) International shipment over 2kg: It will ship by EMS express 5-10 days with track number, the track number will e-mail to you,  additional shipping charge may need for some countries, such as: Brazil, South Africa, Argentina,Chile, Colombia, Costa Rica, Cuba, Turkey, Poland,  Romania, Russia, Slovakia, Ukraine, India, Pakistan and so on,  you can check the detail shipping cost price listing at: (the amount is in USD):

http://www.aidetek.com/New_products_info/General/Shipping_price_list_8_31_08.htm

5) Multiple item shipping is OK. Discount shipping prices are given for shipping multiple items in one package to one address: regular price for the 1st item and 30% off shipping for additional items. This discount can only be applied to the item that has lower shipping cost compared with the shipping cost of the 1st item.

6) Check your package before signing on the delievery confirmation, if there is any damage, please refuse to accept it and contact us.

Return/exchange policy:

 If you are not satisfied with your order, you can return/exchange in 14 days with full money refund (except shipping) as long as the products are in the original shape. please DO contact us before you ship your order back, we will issue a RMA number and return address, the RMA number should appear on the package in order to get refund or exchange. 

Customer support/Feedback:

Your satisfaction is our highest priority, in case if you are not satisfied with your order or didn't get your order within reasonable time, please do contact us, we will try our best to help you in 1-2 business days.  If you are satisfied with your order, please be kind to leave positive feedback for us, your valued suggestion is highly appreciated, we will send coupon or free gift upon your next purchase for any good suggestions we will take. If you have any questions and concerns, please feel free to e-mail to: sales@ickits.com or by phone (408) 329-7985 or Fax (866) 571-5680. Thanks for interesting in our products and good luck.