Warranty
Synturf Warehouse warrants its synthetic turf products to be free from major defects* in material or workmanship for a period of (10) years after delivery to the original customer.
In the event that the synthetic turf, under normal conditions of use and service and subject to the limitations set forth herein, proves to be defective in material or workmanship not including some streaking* by the manufacturer, Synturf Warehouse will replace the section of the problematic synthetic turf at no additional product cost to the customer. This warranty does not cover normal wear and tear associated with synthetic turf nor does this warranty cover failure of defects caused by misuses, negligence, modification, abuse or failure to comply with standard synthetic turf maintenance and operating instructions.
Synturf Warehouse shall be liable under this warranty for defects only if Synturf Warehouse has inspected the problematic synthetic turf to ensure compliance with the following guidelines for cleaning: Regular cleaning of the synthetic turf shall take place to keep it free of dirt and debris. Periodic flush cleaning with water is advised.
To the extent allowed by applicable law, this warranty sets forth Synturf Warehouse's sole liability and customers exclusive remedy with respect to the synthetic turf. Synturf Warehouse is also not responsible for problems to the synthetic turf resulting from an improper installation of the turf. For further information, please contact us.
* Highlighting, slight pile or thatch variations and slight discoloration are not considered a major defect.
Return Information
If you need to cancel your order after placement, whether online or over the phone, please call our Customer Service Department at 770-605-4977 within one (1) business day. Cancellation requests after that time will incur a twenty percent (20%) restocking fee.
Please note that all orders will begin processing immediately after you place your order for your convenience and we cannot change items on existing orders.
Within 30 days of delivery of your shipment, customers may return products for any reason, for a refund of seventy percent (80%) of the original products price (20% restocking fee) as long as the following conditions are met:
- The original invoice and packing slip is included with the package (no copies accepted).
Refunds are processed with thirty (30) days of receipt of the return shipment by Synturf Warehouse and are credited to the credit card used for the original purchase.