**************** Returns / Replacements Policy *******************
Please open all boxes immediately and check contents. We must be notified of any significantly damaged or defective
products within 2 business days of you receiving your products. If the packaging appears damaged on the outside,
please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of-delivery slip,
you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us
immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the
carrier.
If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than
replace it, a restocking fee will be assessed and your original shipping and processing charges will not be refunded.
If after 30 days of receiving your product, it proves to be defective, we would like for you to deal with the
manufacturer. They will inform you on how to proceed based on their policies.
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However,
if we made a mistake/error in shipping (it does rarely happen), please contact us by emailing . We will issue instruction on how and where to return
the product. We will ship you the correct product and pay the shipping costs both ways.
***All returns are subject to a restocking fee. We have a standard restocking fee of 15-20% on ALL returned items***
***Returned product must be in resaleable condition and in original packaging [subject to approval]***
In the past we have shipped products over and over again until our customers found something they liked. We do not
ship "trial or testing" products; we choose not to operate that way anymore.
There is substantial cost in processing orders and shipping products. There is also cost in returning products:
messages must be answered, shipping labels issued, products received and restocked, paperwork processed, etc.
Therefore, a restocking fee is required in order to keep our prices at their lowest.
If you are not sure about what you need or of a product, whether or not it will work for you, or whether it is of the
quality you are expecting, you are better off doing your own research first. Over 99% of our customers are happy with
us, and we have tens-of-thousands of satisfied customers. We would rather lose a sale than ship products to people
who have expectations that we cannot meet, and who will or could end up unhappy with us. Please be certain that the
products you are ordering are exactly what you want/need before placing your order with us. Lastly, we would like to
thank you very much.
**************** Returns / Replacements Policy *******************
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