USCUTTER, INC. RETURN & EXCHANGE POLICIES
Return Policy
You have 30 days from the time you receive a product to initiate a return or to report a defective product. The preferred method to initiate a return is to contact us via the eBay messaging system. All returns must be authorized by a USCutter representative before the product is shipped back. The USCutter representative will issue a Return Merchandise Authorization (RMA) number that must be put on the outside of returned item's box. If the RMA number is not on the box there may be a delay in the refund/exchange process.
See the items below to determine the terms for your return. Any order placed with USCutter implies consent to abide by these policies.
Warranty
Products with a warranty will have the warranty period listed in the item description. Any item without a warranty listed on the product page on does not have one.
If you are having problems with a product contact USCutter Support via the eBay messaging system or by phone at 1-888-975-2047. After the conclusion of your call, we will send you an eBay message that details the specifics and resolution of your call. We ask that you respond to this message to confirm its contents for eBay Buyer Protection purposes.
USCutter reserves the right to send replacement parts for any equipment being covered under warranty, instead of replacing the machine outright. USCutter will ship these parts via FedEx ground shipping with no cost to the customer. Full support will be given by USCutter representatives in the replacement of any parts sent.
If USCutter determines that the equipment is not able to be repaired, then an RMA number will be assigned and the customer authorized to return the equipment for replacement. Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion.
Defective Items
If an item arrives in an unusable condition, USCutter must be notified within 30 days of receiving the product or a return may not be allowed.
USCutter reserves the right to request proof in the form of pictures to prove defects as well as the right to send replacement parts for items under warranty.
Return Shipping Labels and Restocking Fees
Shipping Labels: Any item being returned to USCutter will be shipped by the buyer and the buyer's expense. The buyer may choose their own shipping method as long as tracking information is communicated to USCutter. Items determined by a USCutter support representative to be defective or improperly shipped will receive a return shipping label free of charge.
Restocking Fees: Any item returned that is not in its original condition or packaging, is damaged, is missing parts, is for a reason not due to USCutter error, or defect will be assessed a restocking fee equal to 20% of the item's price.
Return Exceptions
Consumable Material: Vinyl, transfer tape, and other supplies are not eligible for return once the packaging is opened.
Software: Software is not eligible for return under any circumstances. If the disc is determined to be defective a digital download for the item may be supplied at the discretion of USCutter.
Local Pickups
Local pickups are not available.
State Sales Tax
Due to state regulations and laws, sales tax will be charged to packages being sent to addresses in California (7.5%), Colorado (4.0%), Tennessee (9.25%), and Washington State (9.5%).
International Customers
International buyers: please note that except for Canada, we do not accept PayPal payments. We offer those outside of the US and Canada the ability to make a direct wire-transfer payment. Please contact us before placing an order to get a proper shipping quote as the eBay shipping estimator is not commensurate with our shipping rates.
Please remember that international shipping is difficult and many issues can lead to delays. Please expect extra time with clearing payment and possible delays due to customs clearance. We do sell products internationally and do our best to minimize problems but it is impossible to eliminate all potential issues and delays.
USCutter assumes no responsibility for customs, duties, and taxes a shipment may incur during transit. The buyer is obligated to pay these fees.
Alaska, Hawaii, APO/FPO, and US Territories
Shipping to AK, HI, APO/FPO, and the US Territories will be higher than the standard rates extended to the lower 48 states. In most cases, the shipping price will read, "Other (see description)". Please be certain to select this method when checking out or your shipment will be delayed until we receive full payment. We use the most economical shipping method for AK, HI, APO/FPO, and US Territory orders which may be USPS, FedEx, or UPS.
