Welcome to our eBay store. Factorydirectsale is a leading and emerging company in manufactory and exporting business. Our company is specialized in Pet Products, Sporting Goods, Home Garden for more than 10 years. We believe that it is our vision and mission to provide innovative products with best service and competitive price to satisfy you. Our goal is to make sure that you can find exactly what you are looking for and make it easy for you to place your orders.
We accept Paypal payment only
Payment should be completed within 4 (Four) days of auction closing. Or unpaid dispute will be filed for closing auction.
Sales Tax of 9% will be applied for orders shipped within the state of California
We will leave a positive feedback immediately after payment is received. We appreciate a positive feedback as much as you do. If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, and we will be glad to work with you to have it resolved.
1Ship from Rancho Cucamonga, CA 91730, and only to eBay ADDRESS. Package handling only takes 1 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, pls inform us by phone or leave ebay note if the changes are needed before we send the product. Our office phone number: 909-483-1220. If you have any changes, pls inform us before 15:00PM PST in the same day.
2If an address change is needed, you will be responsible for any fees associated in the condition that you contact us after we ship your item.
3International Buyers – Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s
responsibility.
4Orders placed on weekend will be shipped within 2 days.
5Truck company: 3-8 business days. |
USPS: 2-6 business days. | UPS/FEDEX: 3-5 business days.
6We only ship to the Lower 48 states, and we do not ship to FPO, APO or PO Box addresses.
1All of our items come with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In the event that you receive the item that is not to the standards above, please contact us via e-Bay messages. All returns must be in new original condition as received and should be shipped with delivery confirmation
2
2. Please note that all returns must be pre-approved by factorydirectsale. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
3All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the round-trip shipping fee. (E.g. you bought wrong model or wrong color).
4We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return.
5We reserve the right to refuse any returns for objective reasons.
We are located in VERNON, CA. if you need a large quantity or local pick up, welcome to our office. If you have any questions or concerns about the product or the auction, please contact our customer service department via email or send us message on eBay my messages. We will give you a response in 24 hours.
Office Number: 909-483-1220
Email Customer Support:
9:00am-2:00am PST Sunday-Friday
All emails will be responded to within 12-24hours
Telephone Customer Support:
9:00am-17:00pm
PST Sunday-Friday
Note
Contact us via Phone if:
- You need to change your order (ex. color, quantity etc.)
- You want to check/help track your package.
- You Receive a Broken or Incomplete Item.
- General non-technical questions about items and auctions.
Contact us Via Message if:
- You want to cancel an order
- All Refund concerns and questions
- Technical Questions
- If you need further assembly instructions for a product
- Any other unspecified questions or concerns.
Q: How do I pay for my purchase?
A: Factorydirectsale only accepts the payment method Paypal.
Q: When will the item be shipped out?
A: The item will be shipped within 1 business day once payment completed. If you make the payment before 15:00, we will ship out your product in the same day, if after 15:00, we will ship out your product the next day.
Q: Where do you ship from?
A: The item ships from Rancho Cucamonga, CA, United States.
Q: Where is my tracking number?
A: Please log on your account. Click ”my eBay”----->”My Summary” or open your emailbox and find the shipping notification email.
Q: How do I return an item?
A: Factorydirectsale accepts return. Item must be returned within 60 days. Refund will be given as money back. Please contact our customer service before you return an item.
Q:Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?
A: we do not ship to FPO, APO or PO Box addresses.
