**Please check the individual product page for available sizes. Costumes are NOT available in all sizes. The actual available sizes will be listed in the description or offered as an option when adding your costume item to your shopping cart. **
| afe Secure Online Payments We process all of our online payments through PayPal. We do not transmit, process or store credit / debit card information.
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All prices on our site are displayed in Australian Dollars (AUD). Shipping within Australia will take approximately 2-3 working days. All items purchased with a valid delivery address in Australia will be shipped via Australia Express Post. We offer a flat shipping rate of $12.50, which applies to all orders and will be added to an order in the checkout section of the purchase process.
A unique tracking number of your parcel will be emailed to you after your package is dispatched.
Order received before 2:00pm AEST will be shipped on the same day (excluding weekends and public holidays). We are NOT responsible for any damages or loss during transit and we are NOT responsible for any delays caused by Australia Post.
SHIPPING INTERNATIONALLY
Costumes Plus More ships to most destinations around the world and we use Australia Post for international orders. Air mail trackable service costs $25.00 to USA and $29.00 any where else. Delivery time of 7 - 14 business day
For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
CAN I TRACK MY ORDER?
All of our orders can be tracked at www.auspost.com.au/track/track.html A unique tracking number of your parcel will be emailed to you after your package is dispatched.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please email us via our Contact Us page within 48 hours of receiving your goods.
RETURN POLICY
Warranty PeriodStandard warranty period is 30 days for faulty products.
We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us within the above time frame.
Replacements are not given for damaged packaging; we can only replace goods that are faulty on arrival.
Please notify us within the time specified above if you believe there is an issue, so we can resolve it for you. If you have any concerns, please email us via our Contact Us page, or call us on [phone removed by eBay] during Australia Eastern Standard Time business hours.
Incorrect Item Sent
If you have received an incorrect item please contact us within 48 hours of receipt to organise delivery of the correct item.
• We will dispatch the correct item to you upon notification of the error.
• We will organise the return of the incorrect item to us. Incorrect Size Ordered We offer exchange if an item you ordered that does not fit; we will happily exchange it for the correct size or a replacement costume of your choice - subject to a few conditions:
• You must request your exchange within 48 hours of receiving the item, and it must be returned to us within 7 days.
• Postage costs associated with the return of goods for exchange are the responsibility of the customer. • Any difference in price for exchange to an alternative costume must be paid by the customer in full upon request to exchange.
• The replacement item will not be shipped until your return item has been received and processed by our Returns Department.
We recommend you send your goods back using a trackable delivery service, as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.
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